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User Profile

RESUME

MARY ANN R. DE JESUS




CAREER OBJECTIVE:

• To render quality and efficient services to the company I’m working with.
• To put into practice my profession so as to proved my worth as a mature and productive individual.

WORKING EXPERIENCED:

CALL CENTER AGENT (TELEMARKETER)

DUTIES AND RESPONSIBILITIES:

• Handling phone calls.
• Receiving phone calls.
• Dealing with difficult callers in situation.
• Pertain or making a good impression over the phone by being polite, thoughtful and efficient.
• Make calls to our prospective clients
• Discussing to clients regarding the services we provided for them.
• Examining documents. (Income Tax Return, Company Id, Pay slip and speciment signature from client.
• Keeping updates to client for the status of the application.
• Performs other related functions that maybe assigned from time to time.

I.T STAFF (Electronic Process)

DUTIES AND RESPONSIBILITIES:

• Responsible for training of the operator.
• Teaching the Process from soldering,bonding,cutting,curing,attachment of electronics component and computer checking.
• Monitoring in production .
• Assisting operator for the process and checking the unit.
• Posting a copy of Working Instruction to the work station.
• Making data and reports of the production
• Make a presentation through table and charts.

TRAINING AND SEMINAR:

• TESDA Troubleshooting- Saint Michael’s College February 19, 2004
• Hypertext Preprocessor-Cebu Business Hotel October 24,2004
• Autocad- Saint Joseph Institute of Technology September 28, 2007
• Telephone Etiquette – Fortune Bldg.,Makati City July 23, 2007


OTHER SKILLS:

• Computer literate,(Ms office,Excel,Powerpoint)
• Programming (Visual Basic,C++,Pascal)
• Administration, Reporting, Coordinating, Planning, Sales, Writing, Editing




• Typing speed 40 WPM
• Internet Savvy
• Trouble shooting, Networking
• Customer Service Oriented

EDUCATIONAL ATTAINMENT:

College: Saint Michael’s College
Address: Cantilan, Surigao del Sur
Course: Computer Technology
Date: 2001-2004

College: Saint Joseph Institute of Technology
Address: Montilla Blvd., Butuan City.
Course: Bachelor of Science in Computer Engineering
Date: 2004- 2008

Secondary: Madrid National High School
Address: Madrid National Highway,Surigao del Sur.
Date: 2000-2001

Elementary: Moonwalk Elementary School
Address: Moonwalk Subd. Las PiÑas City.
Date: 1997-1998

PERSONAL DATA:

Civil Status : Single
Date of Birth : August 1, 1986
Address : Rm.507 5th flr. Jovial Bldg., Montilla Blvd., Butuan City
Sex : Female
Height : 155 cm
Weight : 54 kgs.
Nationality : Filipino
Language : English and Tagalog
Name of Parents : Mr. & Mrs.Francio de Jesus
Address : P1 BLk 36 Lot 7 Park lane Countryhomes, Gen.Trias, Cavite.

CHARACTER REFERENCES:

Willma Loquias
School Registrar
Saint Joseph Institute of Technology
09182818466
Ms. Cindy Elgencolin
Operation Manager
Chinatrust Bank
752-46-72
Engr.Prospero Cacayan
College Instructor
Saint Joseph Institute of Technology
09185078047

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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