Profile

User Profile

Objective
To be an integral part of an organization, providing complete turn-key project management skills to facilitate processes through innovative and efficient ideas.

Experience
Dominion Management Group Hickory, North Carolina
March 2003 – Present Project Manager

Provide project management to all functions of a company that manages and owns three hospitals, seven nursing homes, over twenty assisted living facilities, a charter plane company, and countless other entities.
• Managed projects for many aspects of long-term care operations including Certificate of Need Applications, development of new facilities, licensure, recruitment, marketing, procurement and contracting.
• Automated several functions of medical management including operations, customer services, human resources, and billing.
• Developed marketing materials, websites and proposals for operations, human resources, and development.
• Developed and managed reporting systems throughout 30 facilities and the corporate office.
• Provided training and support for facilities in human resources, billing, HIPAA, and procurement
• Assisted in the development of operations manual, human resources manual and employee handbook.

Servpro of Lincoln/N. Gaston Counties Denver, North Carolina
January 2002 – March 2003 Marketing Director

Responsible for all aspects of sales and marketing operations of a franchised national Fire & Water restoration company. Created sales materials for area distribution including publications and mailings.
• Developed and reported expense reports, managed sales and marketing budgets.
• Handled project management including hiring and monitoring sub-contractors, working with insurance companies and adjustors.
• Maintained project schedules including travel.
• Increased revenue from $ 400,000 per year to over $ 750,000 through aggressive sales and marketing of insurance agents and adjustors.

Alcatel Telecommunications / Draka Comteq Claremont, North Carolina
October 1999 – May 2002 Sales Analyst/Marketing Assistant

Provide support to marketing department and act as a liaison to customers creating custom solutions to meet needs.
• Assisted with implementation of SAP software.
• Designed Components configurator and provided SAP and product training on Fiber Optic Cable components including Emergency Restoration Kits, WTCs (water tight closures), splice and patch products and cable access tools.
• Designed marketing materials for the outside and inside sales departments of North American Fiber Optic Division of International Communications Company.
• Processed orders and quotations through SAP.
• Implemented sales software to ease processes for sales and marketing, including web based system tools and applications.
• Developed customer visit and relations programs including creating travel arrangements for customers and sales managers.
• Designed and published weekly and monthly sales and operation reports and analysis.

Catawba Valley Medical Center Hickory, North Carolina
April 1997 – October 1999 Administrative Assistant

Assisted Department Manager in office operations, created forms, maintained records, collected payments and maintained insurance documentation. Also organized policies and procedures necessary to achieve and maintain JCAHO accreditation and licensure for the Home Medical Equipment department of the hospital. Provided customer support and assisted the clinical staff in providing and scheduling home respiratory and medical services.

Education
Gardner Webb University Boiling Springs, North Carolina
January 2006 – Present Master’s of Business Administration

Gardner Webb University Boiling Springs, North Carolina
January 2004 – December 2005 BS in Business Administration

Catawba Valley Community College Hickory, North Carolina
June 2002 – May 2004 Associates Degree in Business Administration

Computer Skills
Extremely proficient in MS Project and Office Suite XP & 2007 (Word, Excel, Access, PowerPoint, Publisher and Front Page). SAP enterprise software applications and business solutions. Adobe Solutions including Acrobat OCR, Photoshop CS 2-3 and Flash; QuickBooks, Visual Basic, Visual Studio.

Other Skills
Type 85 WPM, Data Entry, Fluent in Spanish (Speak, Read and Write). Excellent communication, customer service and language skills.

Buyer Activity

Provider Activity