Profile

User Profile

Objective To obtain long term stable employment in the contact center field.

Experience


5/06- 7/2/08 Bulk Order Print Wisconsin Rapids, WI
Marketing/Customer Service/Sourcing
• Handled incoming customer calls for new orders and customer complaints.
• Organized all facets of marketing, including telemarketing, print, network marketing, and internet marketing.
• Responsible for sourcing new vendors for existing products as well as sought new products to add to existing product lines.

5/07- 12/20/07 Cutting Edge Designs Tampa, Fl
Customer Service
• Took new orders, processed payments, and gathered information necessary to complete orders,
• Provided solutions to customers with complaints.
• Implemented new solutions to allow for easier communication between employees in different locations.

2006- 3/30/07 Let’s Play Tag Wisconsin Rapids, WI
Customer Service/Marketing Head
• Contacted Military Base command personnel to schedule on site service.
• Created government contract proposals.
• Handled customer complaints.

2005-2006 Gutter Shutter Co Crystal Lake, Il
Telemarketing Manager
• Designed scripts, rebuttals, policy, and procedures concerning DNC compliance.
• .Verified set appointments for quality control.
• Responsible for staffing, training, and day to day operations of the Telemarketing Department.


2003-2005 First Choice Mortgage Elgin, Il
Lead Generator/Administrative Assistant
• Generated mortgage leads achieving a 1 in 5 closing ratio.
• Increased monthly office sales by 50%.
• Implemented streamlined program to close loans in half the average time.
2002-2003 Logic Call Elgin, Il
Telemarketer
• Generated leads for multiple campaigns including mortgage refinancing, group insurance quotes, and roofing estimates.
• Tested viability of new campaigns.
Interests Boating, music production, history, computers, and world affairs.

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Provider Activity