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User Profile

I thrive in an independent environment, and I manage my time well. I enjoy performing research, data entry, email handling, customer service, and transcription tasks. I have 10 years of combined experience in these fields, and a great work ethic and enthusiasm for what I do. I can complete your work with professionalism and efficiency.

Employment

Independent Contractor
2006-Present - Internet research, Blog writer, Data entry, email handling, customer service, sales, language trainer

Idapted
Language Trainer
08/24/08 -Present
My responsibilities include taking inbound calls from Chinese students who wish to improve their English speaking skills. These students are usually preparing for travel, jobs, or tests. When a student calls me, my job is to invoke natural conversation with the student while performing written and verbal corrections when grammar, vocab, or fluency mistakes are made. I give written and verbal feedback to the student in the form of praise, and correction. I also perform drills role-play and assign homework tasks for difficult subject areas.

ChaCha Mobile Answers
Transcription Guide
7/20/08 -Present
ChaCha mobile answers is a new service offered to people who want quick answers on the go. Customers call in or text in a question and an at home guide quickly finds the information for them and sends it back in a text message. I receive the questions that are called in; my job is to quickly and accurately transcribe the question so that it can be sent off to a guide to be answered.

Ver-A-Fast
Customer service / Verification
07/10/07 - 07/25/08
My responsibilities included placing outbound calls to existing customers for verification, and customer care purposes. My duties also included customer complaint resolution, as well as obtaining additional information from existing customers for marketing and research purposes.

West Corporation
02/09/06 -05/20/08
Customer service / WAHA
West Corporation's primary clients market their products, and services with direct response campaigns through large media outlets such as television, and radio. My responsibilities with West included representing multiple companies and organizations, acting as a live operator for these businesses, and answering incoming calls for a variety of products and services. My duties also involved up selling products, customer dispute resolution, and accurate data/order entry.


Communications, Solutions, Technologies LLC
2001-2007 - Account Contact
Communications solutions technologies is a small call center based in the Midwest. My responsibilities as an account contact included: Working with C.S.T's New York based business clients through email, and phone correspondence to gather projected goals for monthly hours, and sales. Creating accurate spreadsheet data for monthly call center projections, and actual work achieved. Emailing of monthly sales and hours reports to clients and creating billing statements for hours completed by the call center. My duties also included client dispute resolution, timely report of important information from the call center director to the clients, and accurate data entry.




With 10 years of admin support and customer service experience, I am able to quickly and accurately complete your companies projects. My professional skills and experience include:

Research
Email support and etiquette
Customer service
Data entry
Transcription
Word processing
Call handling
Collection
Live operator
Sales
Filing
And other general admin duties



My home office is equipped with high speed cable internet. I run on Microsoft XP, and I have Microsoft Word, Excel, and PowerPoint. I am willing to install software or equipment as needed for specific projects.

Please also see jenjohnso.elance.com for more information on my skills and experience.

Thank you

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