Profile

User Profile

Eminds InfoTech is formed in recently out of shared vision of I.T. professionals having good experience in Information Technology exited by its infinite potential. We have already developed a good clientele all over the world within a short period of time. We have the people who are committed to information technology and ITES (IT Enabled Services). Eminds InfoTech, is in the business of application / Web Based software development, consulting, Development & distribution of software products, Systems integration, data Processing and Technical Support. Commitment to service and flexibility to tailor service to suit customer’s need is reflected in growing list of Eminds InfoTech satisfied clients. Eminds InfoTech has been providing technical support for hosting companies and other ASPs for over the year. We provide an array of services to web hosting companies including -Live Chat Service, Ticket Support, Server Administration services. We also undertake script development. All our support engineers are located in our professionally managed, central support central in middle India. All our support engineers have 4-year engineering degrees or graduate degree in computer science. Most of them have certifications from Red Hat and /or Microsoft.
We are a premier outsourced tech support service provider for web hosting companies, ISP’ and data centers. We are in the business of providing technical support 24X7X365 and also system administration services for Linux, Free BSD UNIX as well as Windows Operating Systems. We provide this support through message boards (using ticketing systems), email systems as well as live chat support and also phone support using toll free USA numbers. We are today servicing 2 of the worlds 5 largest hosting companies and also arguably the world’s largest data center.

Support Provided by The Eminds InfoTech…

Eminds InfoTech provides customized services and plans to match client needs

Technical Support: We can provide you dedicated and Semi-dedicated Eminds InfoTech’s to handle your helpdesk and technical issues.
Helpdesk Support: We have the following plans for helpdesk support services -
Per Ticker Plan
per Server Plan
Custom Plan: based on your need
Pre- Sales Support: We can promote your business by handling all your pre sales enquiries through -
Live Chat Support: 27/4 support to your website visitors aimed at converting them as your clients
Ticket Support: Timely response according to your website contents and information provided by you



Server Administration Service:
Windows and Linux server administration which include-
Complex administration tasks
Server migration with zero downtime
Installation services
Security auditing and much more…

Some more supports as a added flavor….

Services Provided for Tech Support (24 x 7 x 365)

• Live Chat Technical Support , Resolving L 1 , L 2 , L 3 issues on chat itself
• Email Support
• Phone Support
• Server Management, Custom Installations and Configurations.
• Server Monitoring
• Production Servers Support
• Sales and Billing Support
• Web Designing and Developing
• Custom IT solutions
• Monitoring Chat Sessions
• Chat , Tickets Auditing
• Forum Posting
• Providing Personal Services to the Clients.
• Quality Control of the Support.

Services Provided for Development

• Web Development
• Application Development
• Web Designing
• Custom IT solutions
• E-Commerce
• Multimedia
• Rich Media
• Animations
• Graphics Design
• Database Solutions
• Application Development
• Custom IT solutions

Service Provided Under BPO Segment

• Call Center Services
• Claims Processing
• Back Office Services
• Bank Transaction Recording Services
• Content Management
• Other services with client specific needs.
• Logistic Operations




KPO Segments We Provides


• Technical Support
• Web Designing
• Web Development
• SEO
• Custom Web Development
• Directory Submission
• Financial Services
• Book Keeping
• Tax Preparation
• Payroll Processing
• Financial Statement
• Accounts Reconciliation
• Financial Data Entry
• Logo Design



Our Human Resource:


Our management team is characterized by a uniquely strong combination of knowledge and experience. The team has vast global experience and proven track records with in their respective domains, headed by an executive team that brings an exhaustive number of years of experience in the Information Technology and management areas. Our employees are the cream of the talent crop, brought in from some of the best universities and institutions. We hone their skills through a series of intensive training programs and exposure to the most cutting-edge technologies and tools.

The team at Eminds InfoTech brings together a right blend of a rapid execution processes and meticulous planning in our work. Eminds InfoTech strives to provide its customers the best return on their IT investments by making the best technologies and the best people work with them.

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