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I have extensive experience in the virtual data entry, community management / moderation, administrative, marketing and customer service areas working for; Zdesar Construction , Revolution Health Group, and Wondir, Also administrative training on the web sites of: AT&T Wireless, FranklinCovey, PayPal Merchant, and Sage ACT! in both their actual, and staged sites.

I have 10 years experience as a virtual administrative assistant working with Zdesar Construction responsible for: Data entry, overseeing all documents for accuracy and legally correctness. Researching client’s or company backgrounds for bidding purposes. Creating and verifying information in contracts, and invoices. Customer Service: Answering and forwarding calls to appropriate manager, also the initial point of contact for clients and procurement.

I have 3 years experience assisting in building web communities contracting for: Revolution Health Group, Wondir, AT&T Wireless, FranklinCovey PayPal Merchant, and Sage ACT! and in this role being responsible for: Data Entry: Updating web information, software and generating weekly reports. Quality Assurance: Responding and taking action on abuse reports by proof reading, editing or deleting abusive content and suspending abusive users. Reviewing member content to ensure it meets the “Terms Of Service” and “Community Guidelines”. Proof reading all members’ posts, suggesting the highest quality content to be showcased for marketing purposes. Gathering feedback from the members of the community and forwarding information to appropriate managers as suggestions, complaints, or technical issues. Monitoring the entire web site and assisting with enforcement of the “Terms Of Service” and “Community Guidelines”. Collaborate with the call-center representatives, to help address any user issues. Analyzing community trends and patterns using “Front End Web Development Matrix Tools” to add in weekly reports, updating graphs, and daily maintenance. Reporting moderation activities including, suggesting a featured member to interview and showcase their web business on the client’s community, or nominate exceptional members to become community leaders. Assisting with the launch stages of client’s online communities and implementing software upgrades using: “Front End Web Development Tools” along with Excel, Wiki, and Confluence applications.
Meeting with clients to report weekly activities along with collaborating to ensure each community is of the highest standards and progressing as the client expected. Suggesting marketing, or design strategies used for consumer’s need for the web site to be easy to navigate, contain accurate information and desire to be a part of a community dependent on other users and experts. Analyzing and testing the “Staged Web Communities” for flaws or errors in the software then repairing and reporting to the appropriate technical team. Meeting with technical support to ensure each client’s needs are met for their own community.

I feel that my skills in administrative data entry, and web development tools to maintain online communities would be an asset in this role. Thank you for your time and consideration. I hope to have the opportunity to discuss the position opening with you.

Sincerely:
Elaine

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