Profile

User Profile

Experience Summary:
• Having 2+ Years experience as a Software Engineer with Mysoft Global, Bangalore
• Having 1 year 11 month experience as a Specialist Technical Support with IBM DAKSH, GURGAON
• Having 3 Year 6 month experience as a Customer Care Executive with ExlService.com, Noida
• Strong Core Java concept.
• Strong Object Oriented Programming Concepts.
• Knowledge of HTML
• Knowledge of J2EE Technologies like: Servlet/JSP.
• Strong knowledge of MVC architecture.
• Strong knowledge of JDBC
• Knowledge of Various J2EE Containers/Web Servers –Apache Tomcat 5.5.
• Knowledge of mySQL

Qualifications:
• Master of Computer Applications from IGNOU, New Delhi, Dec 2007
• Post Graduate Diploma in Business Administration from Jaipuria Institute of Management, Lucknow, April 1999
• Bachelor of Science from University of Allahabad, Allahabad, July 1996

Certifications:
• Completed CIC from IGNOU in April 2002
I) Mysoft Global (April 2006 onwards)
Position: Software Engineer
Technical Expertise:
J2SE Technologies Core Java, JavaBeans, JDBC
J2EE Technologies JSP, Servlets
Operating Systems Windows 2000, XP
Data Bases MySQL
Others C, C++, HTML
Web server Tomcat 5.5
IDE Eclipse 3.2, Editplus, MyEclipse

Project Details:
Project: # 1
Project Title: Payment Collection Recovery Management
Client Aspire – SBI
Team Size 6

Description:
Automation of previous manual work which is incorporated with the Payment Collection Department of the Bank. Payments to recuperate to the bank from SBI credit card customers. The main purpose of the system is effective functioning with regards to holding and serving different customer accounts and payment from their customers. It contains four modules such as admin, supervisor, accountant and field executive and sub-modules such as uploading the excel sheet, getting data from the excel sheet and to store it to the database, creating staff, maintaining customer data, assign customers to the field executives.

Responsibilities:
• Involved in coding for the design and development of sub-modules.
• Involved in developing of Presentation layer with HTML and JSP.

Environment:
Java, JSP, Servlet, HTML, JDBC, mySQL, Tomcat 5.5, Eclipse 3.2

Project: #2
Project Title: Call Management System
Client Printech Peripherals Pvt. Ltd, Mumbai
Team Size 8

Description:
CMS application is complete solutions for call management, which includes various modules like Call Handling, Report Generation, Transactions, Repair Center and Admin. Only Admin has all the privileges to maintain this module. There is an option for maintaining, modify and delete the details of Customers, Staffs, Products, Brands, Parts, Problems, Branches and Stocks in the company. Admin also can create users, assign roles and privileges to the end users of the application.

Responsibilities:
• Involved in coding for the design and development of sub-modules for admin such as creating users, assign roles to the users.
• Involved in developing of Presentation layer with HTML and JSP for the master modules such as customers, staffs.
• Involved in generation of reports for Invoice, Payments and Purchase orders.

Environment:
Java, JSP, Servlet, HTML, JDBC, mySQL, Tomcat 5.5, Eclipse 3.2

Project: # 3
Project Title: Issue Tracking System
Client In-house Project
Team Size 4

Description:
The project "Issues Tracking System" is aimed to manage and maintain list of issues raised by different departments within an organization. The Employees and the admin users of the issues tracking system can create entirely new issues, pending Issues, read existing issues, add details to existing issues or resolve issues. The end-user of the issue tracking system can create entirely new issues, read existing issues, add details to existing issues, or resolve an issue. Anytime a user of the system makes a change, the issue tracking system will record the action and who made it, so as to maintain a history of the actions taken. Each user of the system may have issues assigned to them, that is, that user is responsible for the proper resolution of that issue. This is generally presented to the user in a list format. User Interface is developed in Jsp, Business logic is developed in Servlet.

Roles and Responsibilities:
• Design and Development of user Interfaces.
• Involved in Manual Preparation
• Involved in unit testing

Environment:
Java, JSP, Servlet, HTML, JDBC, mySQL, Tomcat 5.5, Eclipse 3.2
II) IBM Daksh (May 2003 to April 2005)
Position: Specialist - Technical Support
Appilcation supported: Quickbooks
Chief Responsibilities:
1) Extending live technical support for the installation and the maintenance of Quickbooks Software (from quickbooks.com), troubleshooting printing issues, runtime software failures, startup problems, using the remote assistance tool to fix the customers software, taking backup on various media and restoring the file, repairing damaged data file, sorting online banking problems, updating customers software through releases and patches.
2) Worked for the Do it yourself payroll department of Quickbooks and trouble-shooted issues regarding payroll, federal and state forms and provided financial advice regarding accounts and finance to Quickbooks users.
3) Provided customer service including product returns, issuing refunds, sending free trial packs, making customers utilize the free download feature of the website, tracking status of undelivered / lost products
4) Address escalated issues, took supervisor calls, and mentored new candidates.
III) Exlservice.com (Dec 1999 to April 2003)
Position: Customer Care Executive
Chief Responsibilities:
Website supported(client): 1800flowers.com
1) Extending web based support through live chat to clients about process setup and process engineering issues.
2) Provided customer service through e-mail about for online purchases made and provided appropriate resolution to customers' complaints.
3) Imparted process training and created process manuals.
4) Did a quality check on e-mails sent to customers to ensure content is in tune with the norms laid down by the organization.
Major Achievements:
1) Won award for best quality performance at Exlservice
2) Received a letter of appreciation from the Vice President at ExlSevice

Buyer Activity

Provider Activity