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About
Username:
Farooque847
Online?
off
Name/Company:
GreenLand IT
Country:
Bangladesh
City:
Dhaka
Area of Expertise:
- AJAX
- Banner Design
- Data Entry
- Data Processing
- Graphic Design
- Telemarketing
- Video Services
- Website Design
Member Since:
05-23-2008 13:21 EDT
Vision:
What makes GLIT different is it its commitment to people who are
continuously learning and applying operational discipline. Our highly trained and
coached service-oriented employees apply engineering methodologies and follow
measurable processes resulting in quality service. Our unique methodology is
uncommon and can not be easily duplicated. Furthermore, this approach is key to
reducing variations and allowing for consistent performance for each customer
interaction.
For online service delivery, we will personalize every customer interaction so that
each customer is treated like the only customer. This level of customization will be
based on the critical criteria established by our client. Our proprietary performance
management systems and eight step process that monitors, measures, teaches, and
improves our service professionals' performance.
1. Conduct employee assessments to determine developmental needs
2. Define key performance objectives and establish clear metrics
3. Monitor performance
4. Conduct weekly coaching and calibration sessions
5. Track progress and report results
6. Determine strengths and improvement needs
7. Encourage, train, and develop as needed
8. Repeat on an on-going basis
Skills:
Running a BPO Outsourcing Company with 60 agent
Can meet the requirement of the clientfor both small and large project
Six Sigma Blackbelt
Able to run required pilot starting from 1-200 agent, for any project
Keywords:
BPO Service provider,BPO Outsourcing,BPO in Bangladesh, ITES service,Dhaka BPO, provider,Contact Center, Remote staffing,Benifit administration service provider, Data Entry, Data entry from home,BPO freelancer, Web development,Remote employee, virtual assistants,Outsourcing, outsourcing2India,outsourcing Bangladesh, outsourcing Dhaka, USA BPO, BPO USA, BPO Norh America, BPO Service Provider
Average Pricing:
$10/hour
Rating:
(1 reviews)
User Profile
GLIT is a new generation remote staffing company that leverages globalization to provide our clients a competitive advantage. We are a unique offshore outsourcing company in that we are a transparent extension of our clients’ team. We believe that delivering quality services is a builder of customer loyalty and critical success factor for long term growth.It has client management offices in USA, Canada and UK with operations centers in Dhaka, Bangladesh. We specialize in web development, Application Development,BPO Services etc.
Better People - Better Service
The success or failure of service fulfillment for any company is based primarily on the quality of its people - from initial hire to training and ongoing morale building programs. Our governing principle is superior quality delivered with better service only happens with brighter, happier people. So, we select the best and hire only the top college graduates who are fluent in English. Most of our employees have Masters degrees in business or science. Our Operations run 24/7 to meet our client needs and with the time zone difference we are the “night shift” for our clients helping them be more responsive to their customers.
Our Commitment - Quality
What makes GLIT different is our investment in employee development PLUS the application of a proven service fulfillment methodology that utilizes Six Sigma optimization techniques including documented procedures, a disciplined review process, and a strong quality assurance team. Our unique methodology is uncommon and can not be easily duplicated. Furthermore, this approach is key to reducing variations resulting in efficiency gains, precision accuracy of work output, and less costs. Our focus on quality extends to our client relationship. We believe that open and honest communication that happens frequently is critical to a successful strategic partnership that builds long term relationships.
Last but not least we are available for small project.
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