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User Profile

MARIAN RAQUEL F. RONCESVALLES
#6 Esplana Apartments, Ruby Road, Villa Grande Homes, Concepcion Grande, Naga City, Camarines Sur, Philippines, 4400
E-mail: /
CP #: (+63) 920-580-9763/(+63)915-451-1162

PERSONAL INFORMATION


Age: 27 years old Date of Birth: January 9, 1981
Sex: Female Place of Birth: Oas, Albay
Civil Status: Single Height: 5’0”
Citizenship: Filipino Weight: 45 kg.
Religion: Roman Catholic

JOB OBJECTIVES

• To work efficiently and harmoniously with colleagues.
• To increase knowledge, skills, and competency by working with trained and experienced personas.
• To be responsible and committed to the vision and ends of the company.
• To work with passion for the success and growth of oneself and the company.

WORK EXPERIENCES
ASSOCIATE EDITOR
PINOY HANDY MAGAZINE
ONLINE FREELANCE WRITER
PRESENT WORK


CALL CENTER AGENT
Innovative contact solutions
June 2006 – October 2006


CUSTOMER CARE OFFICER
ONEGLOBE INTERNATIONAL CORPORATION
MAY 2005 – DECEMBER 2005

Responsibilities:

• Perform functions such as data entry, customer service, and internet and general computer use.

• Handles customer queries, problems, or even suggestions via phone.

• Must be able to handle stressful situations or even difficult clients effectively throughout the day.

• Must be able to multi-task, such as entering data into computer systems while dealing with a customer over the phone is required.

• Must be able to perform first-rate customer service insofar as winning the clients’ trust and confidence by being courteous and instilling confidentiality.

• Participates in team meetings, trainings, and seminars sponsored by the company in developing one’s skills and competencies.

• Additional Task as Human Resources Staff: Test Administration, Interview, and Selection of job applicants.


JUNIOR EDITOR/ MEDICAL TRANSCRIPTIONIST

TEXT SWITCH UNLIMITED INCORPORATED
PENAFRANCIA AVENUE, NAGA CITY
SEPTEMBER 2004 – DECEMBER 2005

RESPONSIBILITIES:

1. Transcribes and edits recorded or written material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes, rehabilitation, and x-ray reports.

2. Verifies accuracy of patient information such as name and identification number; verifies accuracy of transcription for correct punctuation, grammar, and spelling.

3. Maintains logs of medical procedures, incoming dictation, and transcription records.

4. Sorts, copies, prepares, assembles, and files records and charts.


5. Performs quality assurance documentation and report equipment operational problems.

6. Performs miscellaneous job-related duties as assigned.



ENUMERATOR
CARE Philippines
August 2003 – September 2003

RESPONSIBILITIES:

1. Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, and state of residency.

2. Assist individuals in filling out questionnaires.

3. Compile, record and code results and data from interview or survey.

4. Contact individuals to be interviewed at home, place of business, or field location in person.

5. Explain survey objectives, incorporate proper information dissemination, procedures to interviewees, and interpret survey questions to help interviewees' comprehension.

6. Identify and report problems in obtaining valid data.

7. Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.

8. Locate and list addresses and households.

9. Review data obtained from interview for completeness and accuracy.

10. Collect and analyze data.

11. Meet with supervisor daily to submit completed assignments and discuss progress.
Eligibilities/Examinations Taken:

CIVIL SERVICE PROFESSIONAL 81.89 July 21, 2002

Educational Background

Tertiary Bachelor of Science in Psychology March 2002
Ateneo de Naga University

Secondary Universidad de Sta. Isabel March 1997
Award: Student Patrol, Silver Medal
Loyalty Award

Primary Universidad de Sta. Isabel March 1993
Award: First Place, Essay Writing Contest

School and Community Activities:

Member Association of the Psychology Students 1997-2002
Of Ateneo de Naga University

Peer Counselor College Guidance Center 1997-1999
Ateneo de Naga University

Editor-in-Chief PSYCHE, the Official Publication 1999-2000
Of Psychology Department
Ateneo de Naga University

Literary Editor/Ex-Oficio PSYCHE 2000-2001

Pollwatcher PPCRV-NAMFREL May 10, 2004
Tinago Elementary School
Dayangdang, Naga City

Volunteer Habitat for Humanity February 9, 2002
Youth Build 2002
Alawihao, Daet, Camarines Norte

Vice President Sarong Tingog Organization 2004-2005
Caceres Youth Singing Ministry
(SATO-CYSM)

Secretary Sarong Tingog Organization 1999-2003
Caceres Youth Singing Ministry
(SATO-CYSM)

Trainings/Seminars Attended

Participant Values Enrichment and Work Ethics Seminar Workshop July 19, 2004
Hotel Emelie, Del Rosario, Baao, Camarines Sur

Participant Three-Month Medical Transcription Training Program October 2003-
January 2004

Facilitator Orientation Seminar June 3-5, 1998
Ateneo de Naga University


Participant Peer Counselors Training Seminar August 1997
Ateneo de Naga University

Participant Seminar-Workshop in Journalism January 28, 2001
SKILLS

Sales/Customer Care – Management and handling of client needs and assurance of quality and efficient service.

Medical Transcription – Actual Transcription, editing, and proofreading of physicians’ and other healthcare professionals’ dictations, thus ensuring quality output.

Computer literate – Basic computer skills, knowledge in Microsoft applications, and internet savvy.

Clerical Works – Encoding, documentation, file organization, research, and handling office correspondence.

People- and Output-oriented – Open to learning and innovations. Sociable and driven. Passionate and hardworking.

Personal Interests:
I have a passion for the music, arts, and literature such as the following: singing, dancing, acting, writing, sketching, watching movies, web/internet surfing, reading magazines and books, adventure, and exploring avenues for personal growth.
Character References

Mrs. Zenaida Rosales
Architect
San Felipe, Naga City
Cell. # +63918-927-4464

Mr. Juanloz Botor
President
Text Switch Unlimited Incorporated
Penafrancia Avenue, Naga City
Cell. # +63919-410-1180

Dr. Daisy Imperial
Dentist
Sutherland Call Center
Provincial Capitol, Pili, Camarines Sur
Cell. # +63918-781-4075

Buyer Activity

Provider Activity