Profile of user: yayacol04

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User Profile
Username:	yayacol04
Name/Company:	Galaxia Spanish Services
Country:	United States
City:	Norfolk
Area of Expertise:	Audio Services Translation
Average Pricing:	$35/hour
Profile:	YAJAIRA MYERS SKILLS PROFILE • Customer Service Specialist • Order Taking • Typing, 60 WPM • Copying and Faxing • Data Entry • Bilingual, Spanish/English • Consecutive and Simultaneous Interpretation modes • Translation • Sight Translation • File and Records maintenance • Detail Oriented • Microsoft Office o Familiar with Access database. o Proficient with Word, Excel, PowerPoint and Outlook • Windows Operating Systems o Windows 98 o Windows XP • Internet o Research o Online Courses o Bill Paying o E-filing taxes o e-mail o Downloading and Uploading files. o Building Web Sites EDUCATION Community College of Philadelphia 1/1999 - 5/2005 15 Semester hours. Philadelphia, Pennsylvania Bellevue Community College 7/2002-4/2004 24 Semester hours. Bellevue, Washington Samuel Fels Sr. High School, High School Diploma, Graduated June 1999 Philadelphia, Pennsylvania EXPERIENCE Interpretation and Translation • Interpreted from Spanish to English and vice versa using simultaneous and consecutive modes for a variety of clients in office, legal and medical settings. • Translated legal, medical and financial documents for patients that did not know how to speak English. • Performed other language interpretation duties as assigned, such as providing general information to the non-English speaking public and processed documents related to interpretation. Data Entry • Accessed virtual call center by using an IBM compatible computer connected to the internet. • Processed an average of 100 calls daily. • Processed calls from customers ordering various products advertised on television or government forms and publications. • Used secure Web server to input customers’ demographic data while maintaining 100% accuracy rate. • Successfully passed all internal and external audits. • Increased productivity by maintaining a low per minute talk average while retaining 100% accuracy rate. • Customer Service • Provided customers with information regarding various products, and answered any questions. • Increased customer satisfaction by providing them with specific and concrete information about the product they were trying to obtain. • Referred customers to the appropriate agencies for further follow-up. • Maintained a 96.5% quality assurance rating. • Set up, manage and monitor teleconferences for various clients in need of our services. • Introduce speakers to the teleconference participants. • Facilitate question and answer sessions during the teleconference. Files Management • Revised and filed personnel records. • Photocopied and prepared documents for filing. • Accrued the highest number of records revised and alphabetically filed in an 8-hour workday. • Received a letter of commendation for excellent performance of job assignment. Sales and Merchandising • Used Plan-o-grams to set up displays of movies or jewelry items. • Educated sales representatives on proper product display. • Maintained inventory of over 5000 in line movie titles or 200 fashion jewelry items. • Made sure space and product exposure were maximized. • Used Telxon gun to price, check inventory and reorder products. • Rotated products in accordance to the season or sales quarter. • Implemented theft control measures. • Increased profit by maximizing product exposure. • Average a 50% up sell rate, which increased profits. • Received and verified invoices. EMPLOYMENT 09/07-Present Bilingual Teleconference Coordinator, BTCI, Chesapeake VA 04/07-Present Interpreter, Aguilar Linguistics LLC, Contractor 03/07-09/07 Interpreter, STOPS Transport and Interpretation, Contractor 11/06-03/07 Bilingual Order Entry Clerk, NTI, Home Office 12/05-04/06 Bilingual Order Entry Clerk, NTI, Home Office 04/05-08/05 Merchandiser, Mosaic Sales Solutions, Philadelphia PA 11/03-01/04 Merchandiser, Mosaic Sales Solutions, Silverdale WA 02/03-01/04 Merchandiser, K&M Associates, Silverdale WA 07/00-11/00 Personnel Clerk, Millennium Data Systems, Chicago IL 02/00-04/00 Cashier, BP Amoco, Broomall PA
Rating:	(No Feedback Yet)
Member Since:	04-29-2008 13:49
Skills:	Consecutive mode spanish Interpreter Sight- Translation Simultaneous Spanish Interpreter Translation
Vision:	I am an experience native spanish speaker and translator that will go above and beyond to provide customers with the best return for their investment.
Keywords:	Spanish translation, consecutive and simultaneous interpreting, sight translation, teleconference interpreting and transcription.

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