Profile

User Profile

Nicole M. Smith
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CALL CENTER / CUSTOMER SERVICE / ADMINISTRATION / TELEMARKETING

1/07–present West Corporation; Omaha, NE – Telecommute
Customer Support Inbound Operator
§ Responsible for providing unparalleled customer service to a variety of customers contacting the call center to order anything from free information to infomercial products..

2/05-present SLR Marketing Services; Mt. Airy, Maryland
Owner
§ Subcontract and overflow administrative, secretarial and marketing assistant. Specialize in providing assistance to legal and real estate professionals.
§ Independent provider of customer service, telemarketing, data gathering and appointment setting services.

MORTGAGE BROKER / LOAN OFFICER / FINANCE MANAGEMENT

8/05-12/07 Premier Mortgage Services LLC.; Frederick, Maryland
Branch Manager
§ Recruiting and training 20 personnel including assistant managers, customer service, administrative and production staff working both full-time and part-time positions.
§ Hiring and supervising a staff of up to 12 with responsibility for performance evaluations, benefits and payroll administration including state and federal taxes.
§ Overseeing operations including customer service, accounting, auditing, inventory control, sales and marketing with sales volume of up to $26 million annually.
§ Invited speaker by the Maryland Bar – Bankruptcy Division to speak on tips for assisting borrowers in refinancing and/or restructuring mortgages involved in Chapter 13 Bankruptcy.

7/04 – 4/06 Premier Mortgage Funding, Inc.; Frederick, MD
Assistant Branch Manager
§ Assist Branch Manager with recruiting and sales training and motivation of loan officers.
§ Assist Branch Manager in increasing branch sales volume from $0 to $19.5 million annual in two years.
§ Created and implemented large (8,000 to 10,000 piece) monthly mailing campaigns which solidified a strong specialty in refinance borrowers involved in Chapter 13 Bankruptcy.
§ Responsible for payroll, vendor management, lender relationships and general bookkeeping.

11/01 – 7/04 Mortgage & Equity Funding Corp.; Gaithersburg, Maryland
Loan Officer
§ Responsible for origination of all loan product lines. Specializing in refinancing and restructuring borrowers facing or involved in Chapter 13 Bankruptcy.
§ Third (3rd) top loan officer in fee production in 2003.
§ Create and maintain relationships with various banks offering mortgage products.
§ Create and maintain relationships with various vendors involved in the mortgage process.
§ 100% self-originating, responsible for all direct and bulk mail, advertising and marketing.


7/01 – 11/01 Pacific Guarantee Mortgage; Olney, Maryland
Loan Officer
§ Responsible for origination of various loan products.
§ Create and maintain relationships with various banks offering mortgage products.
§ Create and maintain relationships with various vendors involved in the mortgage process.

5/01-12/07 Coleman Enterprises
Processor
§ Mortgage loan processing, specializing in sub-prime residential transactions.

08/99 – 05/01 Miller, Cassidy, Larroca & Lewin; Washington, D.C.
Legal Secretary

06/97 – 08/99 Carr, Goodson, Lee & Warner; Washington, D.C.
Legal Secretary

EDUCATION

The Catholic University of America, College of Arts and Sciences, Business Management
B.A. 1999, with Honors

ORGANIZATIONS

2003 – Present Member National Association of Mortgage Brokers
2001 – Present Member Maryland Association of Mortgage Brokers

INDUSTRY PROFICIENCIES

Expert – Microsoft Word & Excel (all versions thru 2007)
Expert – Fannie Mae DO/DU, including published guidelines
Intermediate – Freddie Mac LP, including published guidelines
Expert – RFC/GMAC Assetwise
Expert – IndyMac Emits
Expert –FHA guidelines

Very proficient with reading matrix of various lenders and deciphering if proposed transactions fill within acceptable lender guidelines.

Buyer Activity

Provider Activity