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About Eternal Technologies

Eternal Tech is a software consulting and outsourcing organization aims to support organizations to achieve competitive edge in business arena.

With rich domain expertise and dedicated service delivery models, we offer customized software and application development services. We provide offshore inbound and outbound process outsourcing services for both voice and data support operations.

We also offer maintenance and professional staffing solutions for diverse customers; Our extensive services and support network has a rich mix of associates, alliance partners, strategic stakeholders located across different global geographies

Eternal Tech values its relationship with customers. Our customers are our brand ambassadors. We go a long way to establish enduring business relationships with our valued customers for enhanced service delivery and effective support offerings. We have established ourselves with strong technology competencies mixed with business-orientation.

Our rich expertise in rendering services and support systems for wide range of business verticals such as banking, finance, insurance, healthcare, legal and many more. Our high quality and value added solutions support clients to improve their businesses and operations. Eternal Tech strives for continual improvement to bring advanced technology to enhanced service offerings. We work towards integrating superior technology into support systems for better business results.

Location and Infrastructure

Our infrastructure is located out of Bangalore. Bangalore is the leading area throughout India in terms of connectivity and power, proximity to key amenities, talent availability, quality of employee skills, low employee costs, state receptivity and law & order. Major Fortune 500 companies have located their call centers in this region, Oracle, Dell, Google, AOL, Yahoo to name a few.

The Technology Advantage

Eternal Tech is equipped with world-class facilities such as superior quality software systems, sophisticated programming technologies and environments, enhanced database management applications and systems, assorted operating systems, and automated applications to offer help desk services and other related solutions.

Our high-tech infrastructure enables us to offer customized services and solutions to cater the needs of customers from diverse business operations and backgrounds. Eternal Tech deploys the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over 98%.

Eternal Technologies’ Center Facility

Technology – Data
Server • IBM x3650 Series (Raid 5)
• Dual Quad Core 2.33 Ghz
• 6 GB Ram (upgradeable to 16 GB Ram)
• 450 GB Hard Disk
• Combo Drive, 19” TFT Monitor

Desktops • IBM/Lenovo Think Center 2.2 Ghz
• 1 GB Ram
• 160 GB Hard Disk
• 17” TFT Monitor

Firewall/Content Filter • Juniper SSG520M (UTM) High
performance, security and LAN/WAN
connectivity
• Unified Threat Management security
with firewall
• IPSec VPN
• IPS
• Anti virus (includes Anti-Spyware, Anti-
Adware, Anti-Phishing), Anti-Spam, and
Web Filtering.

Switch/Router Juniper EX4200 Series

Head Set Plantronics Binaural Headset with Noise
Cancellation

Laptops/Notebooks HP Pavilion 2700 Series
Server Software License Microsoft Windows Server 2003/Linux

Desktop Operating System Microsoft Windows Vista
License

Air conditioner Blue Star

Fire Safety Fully Equipped as per standards

Security Access control with Bio-metrics

Power Back up 100 % Online UPS and Power Generator




Eternal Technologies’ Center Facility

Technology - Voice
Telecom Network Redundancy Plan 1:2 to UK and 1:2 to USA

International Private Leased circuit VSNL

Long Distance Carrier VSNL, Bharti- Airtel

Unified Customer Communications Cosmo-Com, Aspect

Call recording Capabilities 100 %

Quality

Eternal Tech is destined to offer software outsourcing, consulting services with world-class quality standards. We emphasize to offer of services and consulting by maintaining a unified Quality Management System ensuring that all our consultants and supporting personnel are well-versed with the quality standards.

Quality Policy

Eternal Tech ensures that all our processes and methodologies are backed by enhanced skills and competences. We have a continuous and evolving professional development approach in delivering services and support activities.

Eternal Tech adopts successful business processes that accomplish all quality objectives in meeting the requirements of our clients. We intend to maintain and extend our reputation for the provision of excellence in our areas of services, and aim to ensure that our performance as cost-effective and efficient as possible to the benefit of our clients.

In executing the quality policy, we will:

• Observe the effectiveness and suitability of our training and consulting initiatives to ensure our clients' needs continue to be satisfied.
• Manage and organize support programs for consultants and staff with appropriate training and promote quality awareness amongst our stakeholders
• Offer suitable resources to ensure the policy is communicated and implemented effectively and efficiently
• Expand and improve a program of continual improvement and effective business continuity



ISO 9000 – 2001

At Eternal Tech, we are committed to offer quality in each our service and support solutions.
We recognize the importance of quality standards in the delivery of service and live up to the most stringent self-imposed standards in the industry. Eternal Tech is proud to be an ISO 9000 - 2001 certified company.

Complying with ISO 9000 - 2001, we ensure customer satisfaction through our quality objectives. We are committed to continuously improving the quality system and consequently our products and services.

Our quality practices and procedures are regularly reviewed and updated at all levels within the company. This ensures that the company will continue to grow in a healthy state and that all our customers can be assured that our products and services are of the highest quality at all times.

COPC

Eternal Tech firmly adopted the standards and guidelines specified by Customer Operations
Performance Center Inc. (COPC Inc.), the world’s leading authority on operations management and performance improvement for BPO organizations. We are compliant to COPC for better and effective business services delivery and enhanced process support.

Six Sigma

We follow Six Sigma standards and guidelines to improve our processes and establish defect less solutions and service delivery environments.

We make all our efforts compliant to improve our processes to deliver key business outcomes. We ensure to formulate measurable, analytical, improvised and controlled support rendering methods. We are destined to achieve sustained quality improvement and organizational commitment for rendering total quality in all efforts.

Quality Management System

We have adopted Quality Management System (QMS) in setting our delivery policies, formulating processes, planning and executing procedures for production / development
/services. We intend to combine processes with apt project execution methods. We follow the guidelines QMS in identifying processes, measuring the effectiveness, controlling the support initiatives and improving service delivery to lead clients to business performance.


BS 7799

Eternal Tech is compliant to BS 7799 standards, proposed by British Standards Institute (BSI) in 1995. According to this standard, we adopt a detailed practice for better information security management. We have adopted an implementation strategy and control mechanism for effective service rendering. We also incorporate risk analysis and management into our service initiatives.


Contact Us

For any further queries and clarifications, please feel free to contact us at:

WRITE TO US AT:
RR ETERNAL TECHNOLOGIES PVT. LTD.
#82, RESEARCH CENTER II, VYEDEHI CAMPUS, EPIP, WHITEFIELD, BANGALORE – 560066

CALL:
+91.80.6699.6000

www.eternaltech.in

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