Profile

User Profile

CAREER OBJECTIVE

Looking forward to pursue a progressive and challenging career where there is an ample scope for an individual and organization growth. To achieve a leading position in the field of Customer Service and sales which gives an opportunity to enhance my skills and thus widen the spectrum of my knowledge.

PROFILE

Ø 1 Year experienced in the field of Customer Support and Service.
Ø 1 Year experienced in sales.
Ø Good team player in customer service oriented environment.
Ø Good interpersonal skills with ability to communicate effectively both with customer and staff.
Ø Highly organized in terms of time management, prioritizing tasks and meeting targets.
Ø Hardworking, Friendly Nature, and Enthusiastic.
Ø Quick learning ability with minimum supervision.

EDUCATIONAL QUALIFICATIONS

Institute Year of passing
B.Sc (Electronics &Computer Science) Osmania University 2005


Technical Qualification
Institute Year of passing
Certificate in web Centric Curriculum NIIT 2003

Certificate in hardware Beans InfoTech 2003

PROFESSIONAL EXPERIENCE



1. Worked as a Voice Support Officer (Call Centre Technical Broad Band) for Knoah Solutions Pvt. Ltd. India.
Since April 2005 till 31 March 2006

Job Responsibility


· Connecting to the Internet: Setting up connections, Connection Trouble shooting.
· Email Setup and maintenance: Trouble shooting problems, Fraud and spam protection handling basic email issues.
· Browsing the web: setup, preferences and troubleshooting.
Billing and account maintenance, Checking Order status for New DSL/Cable/Satellite orders, moving services, Billing FAQ’S
· Downloads: Helping the customers to download the EarthLink’s software form website, trouble-shooting modems, helping the customer to get connected to internet and responding to other quarries of customers.



· Entering Transactional details in computer
· Interacting with vendors for connection issues.
· Tech support for office products such as GPS, synchronizing PDA, PDO, postal scales, cash registers and Shredders

2. Worked as a Sales Executive for Anil Computers& peripheral, Secabdrabad, India.
Since June 2004 to March 2005

Job Responsibility

· Assembling & upgrading any Personal Computer
· Installing and Configuring windows operating system (windows 98,2000,XP)
· Installing and configuring windows Applications (MS Office, Norton & Macafee Antivirus web Browsers etc)






TECHNICAL SKILLS


Operating Systems : Ms-Dos, windows98, windows2000, Millennium, XP.
Languages : C, C++ and HTML.
RDBMS : Ms Sql-Server and Ms-Access.
Proficient in Microsoft Office Applications such as Word, Excel, PowerPoint and with exceptional abilities in Internet and the facilitation of electronic mail

Personal Achievement:


NCC (NATIONAL CADET COP) 3rd Andhra battalion 1999-2001

PERSONAL PROFILE


Date of Birth 15th-June 1982.
Nationality Indian.
Religion Islam.
Marital Status Un-married.
Languages Known English, Hindi, Urdu and French (level 1).



Reference: G.kameswari (Director - HR)
Knoah Solutions Pvt .Ltd.India.
Email:

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