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Profile of user: virkainfotech
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| User Profile |
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| Username: | virkainfotech |
| Name/Company: | Virka Infotech Services |
| Country: | India |
| City: | Ludhiana |
| Area of Expertise: |
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| Average Pricing: | $12/hour |
| Profile: |
Promoted by experienced entrepreneurs from various verticals, VIS is currently providing services to global corporations, meeting their quality standards. We have a state of the art facility staffed by competent people. All our BPO activities are carried out in a secured environment to ensure high level of security and confidentiality. We use the latest technology to handle transfer of Data and Voice files, Job assignment, Data Processing, Accounting & Auditing. Above all VIS is a customer-oriented company. We strive to provide excellence in service, product quality, and turn around time. Following ISO 9000 guidelines, VIS is dedicated to quality and continuous process improvement for both customers and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at VIS matches or exceeds customer expectations. Businesses rely on a Co-Sourcing partner for a variety of customer relations applications: routine inquiry handling, crisis/recall management, consumer information queries, claims processing, data capturing, market research, consumer satisfaction and complaints, product descriptions, referrals, ordering and replacement, technical support, and promotional events. Co-Sourcing with VIS can enable you to: Reduce or control operating costs Strengthen focus on your company's core competencies Gain access to world-class contact center, BPO and IT capabilities Obtain necessary resources that are not available internally Accelerate re-engineering benefits Utilize Customer Relationship Management programs that are easy to manage Take advantage of our investments in hardware and technology Reduce risks BACK OFFICE PROCESSING Companies across the telecom, insurance and financial services sectors draw on our expertise in of Back Office Processing (BOP) services. Our clients have seen a reduction in processing costs and time with an increase in the quality and accuracy of transaction VIS's array of Back Office Processing services include: Claims Processing Data Capturing Solutions Order Administration and Service Provisioning Among the pioneers in offshore Back Office Processing in India, we have continuously set standards for other centers apart from having an excellent track record with existing clients. One of the most critical keys to your company's success is effective, coherent and immediate communication between you and your customers. The first step in ensuring such dependable communication is through voice-based contact systems. Our network of contact center operations spans five countries and offers flexible call routing, world-class IVR capacity, and predictive dialing systems. Utilizing advanced telephony and Internet technology allows our Customer Service Representatives (CSRs) provide accurate and up-to-the-minute information even for the most complex inbound and outbound programs. Our CSRs also provide responsive and knowledgeable customer service that builds customer loyalty. Finally, VIS can offer strategic planning capabilities that can shape dynamic marketing programs. When your clients need assistance, more often than not they will need it quickly and clearly. Our Inbound Solutions provide your customers with the rapid, accurate and empathetic care they deserve. Conversely, when you need to reach out to them for the feedback or other such information you might need, our Outbound Solutions can be custom designed to your specifications. For those customers who prefer to seek solutions via the computer, we offer an array of Technology-Based Solutions And should an unexpected situation arise that requires immediate response, our expertise in Recall Management will enable you to get your message out to your customers without delay. No matter what your telecommunication needs are Source 1 VIS's Contact Center Services can keep you in touch with your customers and keep your customers satisfied and loyal to you Because VIS has dual roots in both North America and India, both locations continue to play a vital role in the corporate structure. North America is still the home base of our client services and management teams, as well as our emergency response operations. We attribute our remarkable growth to two factors. First, we are committed to training and maintaining the most knowledgeable and responsive staff on the phones and behind the scenes. Second, we pride ourselves on effective use of the latest in telephone and computer technology. Clear, consistent, and convenient communication with our clients has also been key to our successful customer contact programs. With facilities in Ontario (Canada),VIS professionals are easily accessible to U.S. and Canadian businesses. 
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| Rating: |
 (1 reviews) |
| Member Since: | 05-29-2006 05:10 EDT |
| Skills: |
web designing, data entry, customer support, data conversion |
| Vision: | The promoters share a common vision to provide Best-in-Class IT enabled services to clients all over the world. Since the BPO industry is highly people driven, VIS believes in providing equal opportunity and excellent work atmosphere to all employees, thereby improving the work environment and efficiency levels to serve Clients better. We are specialised both static and Dynamic web development We work with our clients to plan, design, and make their products, services reach new heights online Our team includes consultants, graphic designers, programmers and system engineers with extensive experience in web site design, programming, consulting, project management, and marketing With our Small Business packages, we can quickly and efficiently gather requirements, design, build, host, and advertise your static web site This is not a template site, but a completely custom and original site designed especially for your company. We provide a superior service. Your web site will be constructed from scratch, and you will have the ability to both modify and review your site during construction. Our pricing is excellent for the quality of work that we produce We bill on very competitive rates on Tailor Made Job This includes concept design and custom graphics creation and editing, advanced HTML coding, GIF animation, JavaScript and CGI scripting. We also provide data entry, data conversion, customer support, inbound and outbound telemarketing, XML Conversion. We have more than 100 people working for us to help you provide these services in an excellent manner. |
| Keywords: | web designing, advanced HTML coding, GIF animation, JavaScript, CGI scripting, data entry , data conversion , customer support, outsourcing india, business process outsourcing, xml conversion, proof reading, inbound and outbound telemarketing, call handling, back office work |
| Buyer Activity | |
| Buyer Rating: |
(1 reviews) |
| Latest Open Projects: | (no open projects) |
| Latest Frozen Projects: | (no frozen projects) |
| Latest Closed Projects: | |
| Provider Activity | |
| Provider Rating: | (No Feedback Yet) |
| Latest Bids on Projects: | (no active bids on projects) |
| Latest Won Projects: | (no won projects) |
| Latest Lost Projects: |
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