Profile

User Profile

Background



COSMIC is proposing to be your partner for delivering services in the ITES sector. What makes us different?

" COSMIC is proud of its people, the most important company asset, who are highly qualified, well trained, and motivated to satisfy customers.

" Working with clients across the world gives us the unique capability, to transition processes successfully with essential skill sets.

" Working with different clients gives us the option for easy scalability.

" Good transition knowledge for easy migration.

" Technology being the key for easy and scalable solutions, COSMIC always implements certified technology.

" The technical team on board is proficient with all the software applications and application service providers for different scenarios.

" The team on-board COSMIC has an extensive experience in various voice and non-voice processes.

" With Six Sigma orientation, quality of customer support is ensured to the highest levels.



Understanding your objectives



Cost effectiveness and quality of service are the two major encouraging factors for outsourcing, which is believed by the team COSMIC. We add the extra value to our customer support services, which makes a difference to your business.

Value can be added in terms of quality, customer handling strategies, product knowledge, and service excellence, adherence to compliance and company policies. This is implemented by understanding your objective towards outsourcing, which is handled successfully by our transition team.

We seek a close and strategic relationship with you, that makes us understand of the business today and will help us to strategize for tomorrow. We recognize diverse and changing customer profiles and differing skill levels, and are confident of our ability to provide back office solutions that is sensitive to your business and your organization.



The origin of Cosmic Internet Technologies Solutions Pvt. Ltd.



Cosmic Internet Technologies Solutions (P) Ltd is an ISO 9001:2000 certified company and also proud members of CSEZ (Special economic Zone by Government of India) where in our company is treated an 100% EOU (export oriented Unit) we are focusing mainly on providing IT and ITES solutions in the area of financial accounting, Book keeping, Taxation, payroll and other allied areas for Asia pacific, US and UK markets and also offers comprehensive IT-based solutions and services designed to address specific customer needs.

Cosmic has an excellent bandwidth of technology and management team and our BPO operations are built on SAS model (Scalability, Accuracy & Speed)

At present we have a team of 100+ professionals working for our BPO operations and we can scale up to 200+ and arrange the required work force through our HR network.

We have adopted latest technology and best in the class computing and communication infrastructure. We have excellent network connectivity, power back-up, working space, and fully equipped training ,Infrastructure, etc., keeping in mind our customer needs.



The Company also offers comprehensive IT-based solutions and services to several businesses in India and abroad. Cosmic offers customized solutions designed to address specific customer needs and has earned a reputation as provider of quality solutions. Our objective is to provide our customers with the benefits of outsourcing, while effectively managing and mitigating risks associated with off shoring based on our experience and process management skills. Collectively having 5 years of experience in the voice based and non-voice based services



COSMIC proposes to be your partner for your outsourcing needs.



Vision



The Internet is changing where, when and how people interact and conduct business in the global marketplace. This provides unlimited opportunities and, most crucially, redefines notions of company, commerce, community and customer relationships.

To strive for customer satisfaction, trust and confidence through performance, excellence, high quality, reliable superior service and by providing the most cost effective solution"



Mission: To achieve brand mileage by setting up new standards in the BPO sector with a passion to attain excellence



Strategy

We are confident that our approach in conducting business is effective for two reasons:

" To gain a 100 percent reference able customer base.

" To never lose a customer due to service issues.

Goals to achieve success in any outsourcing deal:

" Playing a critical role in enhancing customer service functions

" Exceeding expectations for quality and service levels

" Becoming an extension of your team rather than just a vendor

" Offering value rather than service

" Aligning our objectives with the objectives of our client.



What we offer People, processes and technology

People: People make the difference in any outsourcing deal



We always have focused on skill sets as a major criterion, in building an organization in the IT & ITES sector. People with excellent analytical skills, communication, reasoning abilities with degree as a basic criteria and an excellent team player is always considered as an asset in our organization.

The management of COSMIC has been in the people management market for a great amount of time. New innovations in people management help keep skill sets stable and maintain consistency in performance.



Process: Prevention is better than cure

We administer regular quality audits, periodic e-service audits, and we also provide

benchmarking audits to rank the service we provide you. This helps us to prove a point  You and your customers are the recipients of first-class services from COSMIC.

.

Our processes have been standardized to prevent flaws in our service deliverables. Our goal is to manage incidents in advance, not after a problem develops. This approach and set quality parameters have helped us to achieve customer satisfaction.



Technology: A milestone for success



Our team is proficient with all major software providers incident tracking, chat and other solutions. If you have technology gaps that need to be filled, we have a robust set of internal developers to enhance your ability to support  everything from Self Help to VoIP to CTI. As a complimentary service, we also help you populate your knowledge base to make sure your answers to frequently asked questions are consistent across all channels of customer



Cosmic offers specialized Business Process Outsourcing services in following areas:



1. Finance & Accounting (A/P,A/R, GL)

2. Taxation

3. Payroll processing, Loan Processing

4. Data Entry/Data conversion/

5. Legal/Medical Transcription & Coding

6. Software Development

7. Web development

8. Outbound/Inbound Call Center



IT Strength

Software professionals with average 10+ years of software development experience.



Domain Expertise

v Application & Enterprise Services

v J2EE and J2ME

v Optical Fiber Testing Tool GUI development

v MHP-DVB(Set Top Box)

v Business Intelligence & Data Warehousing

v Business Process Outsourcing

v Consulting & Engineering Solutions

v ERP

v Microsoft Solutions

v Enterprise Storage Solutions

Industries

v Automotive

v Banking and Financial Sectors

v Education

v Government

v Healthcare & Insurance

v Independent Software Vendors

v Manufacturing

v Non-Profits

v Real Estate & Construction

v Retail

v Telecom

v Travel & Transportation



Tools & Utilities: Rational Rose- UML, log4j and JBuilder



Skills

Languages
JAVA (ME, SE, EE), NI, MFC, Java TV, JNI, VB.NET, VB, VC++, MFC, C#, C++, C

Web Technologies
SERVLETS, JSP, JAXP, EJB, JMS, STRUTS, JDBC2.0, ASP.NET, ASP, DHTML, XML, XSL

Distributed Technologies
JAVA RMI, JMS, EJB, ASP.NET Web services, MSMQ

Scripts
JavaScript, VBScript, Microsoft Remote Scripting

Databases
ORACLE, MSSQL Server, DB2, MS-Access, MySQL, PostgreSQL, Web logic 5.1,6.0 Apache Tomcat server4.1

Tools
Eclipse, JBuilder, IBM Visual Age, JDeveloper, log4j, Toad, Visual Studio.NET, Visual Interdev, DreamWeaver, Rational Rose  UML

Version control Tools
Visual Source Safe, Smart CVS

Web Servers
Java Web Server, iPlanet Web Server, IIS, Apache

Application Servers
Web sphere, Web Logic, J2EE, JRun, Tomcat, Selectica Foundation Services, Synergy (Workflow Engine)

Operating Systems
Windows XP/2003/2000/NT/98/95, MS-DOS, UNIX, Linux

Security & Network Technologies
SSL, LDAP

ERP/Middleware
SAP R/3 4.6D, BizTalk 2002

Business Logic
Intershop Enfinity (B2B)

Other Technologies
Configurator (Selectica Knowledge Base), Selectica Workflow




I will be glad to know your comments and views pertaining to this mail and Let me know how we may take it further ahead from here.

If you need any more information you can reach me at 09341333999 or at MSN Messenger ID cosmickiran at hotmail dot com.





Cheers & Regards

Kiran Kumar

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