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Jennifer Reynolds
Paris, KY 40361
859-707-6606
Job Objective: A position that required excellent communication, organization and customer service skills.
Employment Experience
Live Chat Assistant www.redrover.com
http://www.redrover.com 2008 to 2008 (they ended position due to lack of site traffic) Only agent on site to help assist visitors with any account help
they need.
CHA CHA Guide Oct 2006 to 2008
Live chat Guide helping people with real searches.
Website Tester 02/2008 to current
Testing websites on a needed basis for site usability,
appearance, and much more.
Chat Moderator Virtue Fusion 9/2007 to current
Moderator of live chat room and bingo website. Host chat games and must submit reports after each shift and account reviews.
Merchandiser Hallmark 07/2007 to 9/2007
Territory of 4 stores in 3 different cities. I stock products, manage relations with the stores and managers. Manage cards, gift-wrap and other
items. Maintaining stock and products sales weekly.
Home based CSR West Corp 03/01/2007 to 8/2008
Independent contractor-handled inbound calls for Mattel Recall, Home Again Pet Recovery and Shop Nbc, Halo and Lenscrafters. Handled
orders, Tech issues, account issues, sales, up-selling, and all other types of customer service calls.
Merchandiser Mosaic 2006 to current
District consisting of 3 towns/stores. Maintain POP, stock, plan o grams, and games cases.
Arise Corporation 11/2005- 06/2007 The following 4 positions were with different clients within the Arise Corporation. (Independent
Contractor)
CSR/Home based - Home Depot Direct.com March 2007-June 2007
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home.
CSR/Home based - Staples Fax 2006 to ending 3/9/07
Process Staples faxed orders into AS400 system. Minimal contact with customers. Data entry.
CSR/Home based Walgreen's 2006 to 2007
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home.
CSR Office Depot 2006 to 2006
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home.
(company cut hours)
On Call CSR/Virtual Secretary Rental Information Center 2006 to 2006
Home based administrative assistant. Updating website, processing credit card orders, answering forwarded calls to my home. On call
24/7. Callback and info searching
CSR 1/Billing Specialist/Secretary Ashland Inc 2005
Billing of invoices through POS system. Daily faxing, copying, researching and receiving of invoices and in close involvement with the truck
managers.
Dispatch Assistant, UPS Lexington, KY 2005
Receive drivers calls on 8 incoming lines, input truck and trailer information into specialized UPS system for packing and unpacking
purposes. Office duties of data entry, filing, copying, verifying daily loads processed. Add and remove drivers for daily jobs and keep track of drivers hours
worked.
Front-end Cashier Wal-Mart Lexington, KY 2003-2005
Provided customer service to a minimum of 100 customers daily. Operated electronic register and was responsible for balancing out cash draw at
the end of my shift. Communicated with store managers to achieve customer satisfaction, especially while running service desk. Smart system for UPC codes,
price verification, recalls, in stock items and layaway research and binning.
Delivery Driver TJ's Pizzeria Paris, KY 2000-2003
Delivery of orders in a timely, very friendly manner. Responsible for my own bank and al money from sales I delivered until the end of my shift. Daily
services of receiving orders, prepping, cooking, greeting and assisting customers, and operating a register.
Waitress Jerry's Restaurant Paris, KY 1999-2000 Greet
customers, present a seating choice and daily specials, report new table to waitresses. Greet and suggest menu options, receive order, execute speedy
service and great hospitality to ensure customer satisfaction. Also accepted payments on touch button register.
Education
2000-2003 Maysville Community College Cynthiana, KY
Business, Computers and Early Childhood Education 20 Hours from completion
1993-1996 Harrison County High School Cynthiana, KY
Math, Art and Computers. Graduate of 1996
Professional skills:
Organizational: Extremely well organized work habits, detail oriented, decision making and problem solving.
Communications: Excellent oral and written communication skills in dealing with customers, staff and management.
Computer-related:
Clerical skills: Typing 60 WPM, data entry, Windows, Word, Internet, Access, Excel, Works, PowerPoint, Office skills of filing, copier,
operating of a fax machine and operating a multi-line phone. Some QuickBooks use as well.

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