Profile

User Profile

Over 16 years experience with web development and management
• Worked for Attachmate, Shurgard, and Microsoft
• Ability to manage multiple, large-scale projects with many stakeholders.
• Well-versed in Search Engine Optimization (SEO) and Search Engine Marketing (SEM).
• Responsible for e-Commerce, SEO and SEM of an International self-storage company.
• Managed project development of 21 Web sites in 13 languages.
• Define the short- and long-term vision for converting and integrating all internal and external web sites to run on Microsoft Content Management Server 2002.
• Experience managing a team of seven individuals responsible for the development of all internal and external web sites.
• Configured WebTrends Enterprise Reporting Server to retrieve the best possible data of site usage.
• Managed the workflow process for the numerous projects needs of the web sites.
• Developed web based Savings Calculator Program for Account and Sales Executives.
• Developed Web site for the yearly International Sales Conference two years running included online registration and lookup of travel itinerary.
• Developed event registration and online credit card transaction web site.

PROFESSIONAL EXPERIENCE

Microsoft, Redmond, WA June 2007 – May 2009
Senior Site Manager, SQL Server, Forefront & System Center
• Responsible 28 customer facing marketing sites including http://www.microsoft.com/sql, http://www.microsoft.com/forefront & http://www.microsoft.com/biztalk sites.
• Developed Search Engine Optimization strategy and content guidelines for marketing sites.
• Worked with multiple stakeholders on requirements and web plans for long and short term marketing initiatives, including Search Engine Optimization.
• Responsible for usability testing on next generation sites for standardization navigation across multiple product web sites.
• Responsible for establishing appropriate Key Performance Indicators (KPIs) across the product sites for measuring success and implementing actionable and measurable changes.

Microsoft, Redmond, WA 2006 - 2007
Product Manager, MSDN & TechNet
• Responsible for WebTrends maintenance and support for all profiles on the MSDN and TechNet websites.
• Established click tracking strategy to facilitate site managers and management decisions for marketing on the new look and feel.
• Responsible for conducting consumer and business stakeholder research to facilitate forward looking strategy on http://msdn.microsoft.com and http://technet.microsoft.com.
• Primarily responsible for the Communities and Downloads section of the websites. Secondary responsibilities include web metrics and Web 2.0 strategy.
• Worked on strategy for implementing MSN ads on MSDN and TechNet
Shurgard, Seattle, WA 2005 - 2006
Web Program Manager
• Responsible for managing the Intranet and internet sites for Shurgard. This includes setting the long-term vision for the sites. This includes selecting a vendor for the initial work.
• Launched new website to streamline check-out process from eight steps to five, improved search engine results and established Key Performance Indicators.
• Doubled year over year revenue generated from the website.
• Experience with International and domestic stakeholders for the sites to understand the requirements they have for the site(s).
• Worked with Europe through all phases of their Website redesign project.

Attachmate Corporation, Bellevue, WA 1998 - 2005
Web Team Manager
• Managed Attachmate.com, SupportWeb, Careers and Intranet sites and provided the long-term vision to reduce the number of servers used for all Web sites and standardized on Microsoft Content Management Server 2002.
• Projects have included both Domestic and International business units.
• Developed the project plan to build an Events Management System to allow registration and information for Attachmate held events. At the time, this process was handled by an outside agency in which each event web site cost $10,000 dollars to build. Since the development of the internal Events Management System it has saved Attachmate over $80,000.
• Developed the rules and requirements document based on information gathered from the Domestic and International business units. Information in the document included e-commerce, web conference, personalization, content display, content entry requirements, search engine, and hardware architecture.
• Developed the Project timeline criteria using a baseline project within Microsoft Project 98/2000 in conjunction with the Lead Web Developer to ascertain the abilities and resources of the developers.
• Developed a site design and criteria for the content management system in conjunction with the Sr. Web Editor and Web Designer to allow for the highest compatibility with browsers one version back and the features of Vignette StoryServer.

Attachmate Corporation, Bellevue, WA 1997 - 1998
Web Developer
• Projects included two redesigns of Attachmate.com in both look and organization of content. These projects involved working with internal and external design groups, marketing groups and sales groups.
• Developed the Online Savings Calculator for the sales field to use when showing customers the benefit of the Upgrade Maintenance Plan. This project involved working with the host enterprise customer support administration group in determining the usage and functionality of the application. Extensive usage of organization and programming skills were used for this project.
• Developed the International Sales Conference Web site two years running. This project involved a coordinated effort between the creative services group, the marketing group and the sales group. Site features included online event registration, event schedule information and travel arrangement(s) information.
• Developed an event site to allow participants to register online and pay with Visa, MasterCard or American Express. Project included working with the Groups involved for the event and used SSL and encryption. Site included information about the event such as driving directions and time of the event.
• Demonstrated experience in HTML, DHTML, JavaScript, CSS, SQL 6.5, VBScript, Active Server pages. NT Server 4.0 configuration and security, managing user accounts and groups, maintenance and organization of over 4000 web pages, IIS 3.0 and 4.0, Index Server 1.0 and 2.0.
• Currently have been involved in Program Manager role assisting the Director of Attachmate.com with Project timeline and gathering of different business group’s needs for the web site.

Attachmate Corporation, Bellevue, WA August 1996 – January 1997
Help Desk Specialist
• Primary responsibilities included, but not limited to, helping customers with software, hardware issues. Provide onsite support for LAN, Internet needs.
• Designed, maintained and supported the System Services Web site. Took existing System Services Web site and organized the content to be cohesive and usable for the user to find information such as driver updates and sites pertaining to their needs.

Buyer Activity

Provider Activity