Profile

User Profile

Objective

I am wishing to reach a position in information technology that leverages my technical background as well as my training, writing and presentation aptitudes. The ideal position would involves, technical support and system administration.

Profile Summary

I am having 12 + years of experience in Information Technology, and 8 years of experience including in the areas of LAN and WAN, training and support, telephony, and e-mail and security. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate, as well as multiple remote locations, and effectively managing IT budgets as well as IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training. Major in administration, networking, training, technical support and currently working as I.T Manager in ACI Express Pakistan, and Senior Network Administrator & Network Consultant at “A2Z Internet Services”

Dedicated and results-oriented Information Technology Management, professional with an extensive record of driving improvements in the performance of systems. Demonstrated expertise in Network Administration”, Security and Maintenance as well as the development and refinement of comprehensive training programs in those areas. Distinguished record of service and achievement that includes leading top performing teams with integrity and respect. Committed to constant learning and improvement with a firm belief in the value of practical knowledge and hands-on experience.

An accomplished Microsoft LAN administrator with a history of progressively responsible positions. In addition to strong technical and analytical skills, I possess excellent interpersonal and Communication skills & Knowledge.

Computer Skills

Windows 2000 Server, Windows 2000 Advance Server, Windows 2003 Server
Windows 2000 Advance Server + ISA Management, Windows NT Server, Windows 2000 Professional,
Windows XP, Windows 98, TCP/IP, DHCP, and DNS, Internet Information Server (IIS), Proxy Server 2.0,WatchGuard Firewalls, Apache Server, My SQL, Web Server, Surf Controller, File Server Management, Microsoft Word, Microsoft Excel, Microsoft Power Point, In-page Urdu (all versions), Print Artist, Network Infrastructure, Hardware Software Trouble Shooting and Installations
Hands on

Network Infrastructure / Network Administration / System Analyst/
Windows 2000 Server / Windows 2000 Advance Server / Windows 2003 Server
Windows 2000 Advance Server / ISA Server / Windows NT Server / Windows 2000 Professional / Windows XP / Windows 98 / TCP/IP / Hardware / Software Solutions / TCP-IP / Monitoring / Network Security / Firewalls / ISA Server / Disaster Recovery / LAN/WAN Management / Helpdesk Operations / Database Administration / HW/SW Purchasing / HW/SW Trouble Shooting /Network Security.
Education

Bachelors in Computer Science
Inter Commerce.
Matriculate (Methodist Secondary School)

Employment & Experience History

ACI Express Pakistan
I.T. Manager, Nov 2006 – Dec 2007
Directing all aspects network maintenance and support for Windows 2000 Enterprise Server system. Performing installation, configuration, and troubleshooting involving hardware, software and peripherals. TCP/IP and Microsoft Exchange Administrator. Testing and evaluated proposed software tools for uniformity, connectivity and applicability to office automation requirements.. Recommendations to decision makers.
Principle responsibilities:
• Administering Microsoft Windows 2000 Active Directory LAN, total of 3 servers and 65 workstations.
• Design and manage network including domain, Web, user, support, infrastructure, policy, procedures, security design, and implementation.
• Designed/implemented/enforced Login Policy - Passwords were not used previously.
• Designed and implemented a help desk to serve the needs of employees.
• Handled support of Network issues for the company.
• Performed daily Windows Server administrative tasks including adding and deleting users, setting up shared areas, maintaining backups, controlling data access, and managing print queues.
• Implemented/maintain Microsoft Internet Acceleration (ISA) Server to allow internet usage.
• Trained users and administered e-mail for the entire company.
• Established and maintained productivity training of end users and supported all shrink-wrapped software applications including Paradox, GroupWise, WordPerfect, and Lotus 123.
KEY ACCOMPLISHMENTS
CRM for Courier Company
Worked on web application that helped to manage Customer Relationships Department to allow the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service. Sales & Marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team. HR Department to maintain their policy and procedure manuals, payroll system, including “Operations Department” module to issue, generate and manage airway bills, tracking system to track the shipment location by airway bills numbers, email address, telephone or company name of the consignee. Reporting tools to generate daily, weekly, monthly sales report for sales department, and company / customer wise, reports for Finance department.

TV2DAY CHANNEL (Evening)
Head of I.T. & Transmission, Oct 2006 – Aug 2007
Managed all aspects transmission, network maintenance and support for Windows based network. Performing installation, configuration, and troubleshooting involving hardware, software and peripherals. Testing and evaluated proposed software tools for connectivity and applicability as per requirements. Responsible for monitoring "on-air" switching of various programs, commercials, promos and public service announcements, recorded satellite feeds, dubbed commercials and movies. Designed infrastructure and implemented technology for the betterment of channel’s transmission as well as managed and monitored remote server. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements.
Principle responsibilities:
• Information systems resource planning, management and streamlining
• Maintaining, installing and supporting all broadcast, IP equipment; multimedia, Windows networks; also setting up and running remote broadcasts installing software on remote server audio video storage in archive and system’s problem analysis.
• Responsible for monitoring "on-air" switching of various programs, commercials, promos and public service announcements, recorded satellite feeds, dubbed commercials and movies.
• Maintaining transmission room equipments and installation of new equipment including but not limited to broadcast equipment, and other related mechanical functions in a timely and professional manner.
• Monitoring and installation of PlayBox TV AirBox and TitleBox. Assist the Transmission In-charge in planning, preparing and monitoring, operational activities of PlayBox TV Airbox and TitleBox.
• Perform periodic checks and adjustments to confirm equipment ready for operations and use.
• Monitored and adjusted remote broadcast server and related equipment to ensure proper air transmission.
• Information systems resource planning, management and streamlining. Improve systems, products, devices, components, and processes.

KEY ACCOMPLISHMENTS
Website/News Script and Live Broadcasting
Launch the channel’s website applying a wide breadth of technical skills, Internet knowledge, and experience across the spectrum of building and improving online news. Includes: site architecture and infrastructure, backend using open source toolset (PHP, MySQL, Apache, and others), organic search engine optimization and strategy, news script administration, article writing with standard.

Planned, worked and implemented on alternate services of Digital Electronic Newsgathering (DENG) and Digital Satellite Newsgathering (DSNG). Provide the solution for high and medium quality video delivery from any remote location to Transmission Room, Remote Server or Direct to Satellite. Ensure live coverage from the remote locations and enable the event to be delivered real time live. As compare to DSNG and DENG this solution has is real cost reducing, because no additional costly equipments involved in setup and deployment of this services. Demonstrated and conducted live road shows and event coverage in Tv2day Networks.


Tameer Microfinance Bank Ltd.
Senior Cash Officer, May 2006 – Oct 2006
I was responsible to handle cash counter services for the customer effectively while maintaining the integrity of the cash transaction and reconciliation. I am also responsible for inward outward cheques process, physical return of bad cheques, verifying the thumb impression and signature, maintaining the Cash Payments/Receiving and Vault register.
Principle responsibilities:
• To undertake payments and deposits for the bank customer as per the system within assigned limits.
• Process customer deposits
• Accept inward and outward clearing instrument and process on the system accordingly.
• Physical return of bad cheques.
• Sending cheques for clearing to Hub/HO, and weekly basis reconcile credit received against cheques sent for collection.
• Trained new tellers on banking system
• Assisted customers with opening new accounts.
• Handled vault, safe-deposit, and ATM.
• Custodian of Vault Keys.
• Reconciliation of daily cash balances as per the transaction/ledger.
• Provided excellent customer service by answering or reffering financial question to correct supervisory staff.
•
• Bi-monthly reconcile cash position with the branch overall cash position.
• Maintaining accuracy of reporting.
• Maintaining Payments register on daily basis.
• Maintaining Receiving register on daily basis.
• Maintaining cheques record in register.
• Maintaining Vault Register on daily basis.

1-World International
I.T. Manager Jun 2004 – May 2006
Responsible for managing web related services including internet access, domain name registration, web site hosting, high mailbox hosting. Managed and lead Web Designers and administrators on support techniques and standards. Directed technical staff of 17 designers to provide quality designing and development. Supported and responsible for maintaining client specific online payment, registration and tracking systems. Developed and implemented technology standards, reducing unnecessary complexity.
Recommended and implemented measures to motivate co-workers and improve product’s performance, quality, and efficiency. Managed and supported the company’s Windows infrastructure.

KEY ACCOMPLISHMENTS
Worked on the idea of E-mail Marketing, completed and launched E-mail Marketing product Pakistan Marketing Network (PMN)last year, established and managed the database of more than 150’000’000 e-mail accounts, now a days E-mail Marketing is the biggest project of 1-World International.
www.1-world.com.pk, www.marketing.net.pk

A2Z Internet Services
Network Consultant, Nov 2003 - Present
My responsibilities in the organization are, technical support for Installation and maintenance of systems and networks, Planning the Network Infrastructure,

Providing technical expertise, involving strategic planning, process improvement, Adminstrators training, technology evolution, internal processes analysis/development, maintaining system, and outreach to achieve acceptance of change. On call for on-going support as needed.

Responsible for maintaining the Microsoft Windows 2000 Server, Microsoft Active Directory, Microsoft ISA Server,Web Server. Supporting entire network, having 300+ users of this company, including LAN technologies, internet, intranet, and Ethernet systems.

Computer Planet, Karachi
Network Administrator, Apr 2001 – May 2004
My responsibilities in the organization were, Technical support for the Faculty members, Field support engineers and clients on Microsoft Windows, PC hardware etc, handling networking and hardware issues. System administration and management.

Responsible for maintaining the Microsoft Windows 2000 Server, Microsoft Active Directory, Microsoft ISA Server,Web Server.

Engro Vopak Terminal
Asst. System Administrator Nov 1999 – Feb 2000
Responsible for generating and maintaining operating systems, Network Applications and Software. Trouble shooting Hardware and Microsoft platform Operating Systems.

I. C. I. Pakistan
Computer Operator, Feb 1999 - May 1999
I was responsible to Operate Microsoft Windows 98 environment Computer, Microsoft Word and Microsoft Excel.


Other Experience
Computer Instructor at Zehra Academy
Computer Teacher Sindbad Grammar School 1997-1999 (Eve)
Computer Teacher Haque Public School 1997-1999 (Mor)

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