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New IVR system for Lip Service Phone Sex  

New IVR system for Lip Service Phone Sex is project number 538279
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Status: Cancelled

Selected Providers: -

Budget: min $3000

Created: 10/29/2009 at 9:27 EDT

Bid Count: 16

Average Bid:
$ 4938

11/28/2009 at 9:27 EST

Project Creator: masscomm0234
Employer Rating: (No Feedback Yet)

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Description

The current IVR system that I use was written in 2001. Written in VB6 with Visual Voice as the
telephony engine and speaking to a SQL7 database.

I am looking to do three things:

First, to have the current system replaced with an application that is less cumbersome.
At the moment callers can choose the type of woman they wish to speak with through some options.
I want to do away with that and simply play the greeting of every woman (Staff) available for a caller
to speak with at that moment. The caller will make his choice, and we would then process the credit card charge and conference the two lines together and start a timer. At the end of the time, we simply disconnect and reset the lines.

Second, to tie the new IVR application into our new web site to allow customers to order calls from the web using an order system.

Third, I want to have the ability to provide these calls to verified customers using their cell phone.

Software must run on Windows Server 2003 - 2008 and use MS SQL. I will supply copy of database for development. System must be able to keep real time update to and from web site. Future improvments will be Video Chat over Cell Phones as well as Internet.

This is a proposed flow chart for the new application (subject to minor modification):

Answer call, check ANI and 800 # called. Log to database and write to IVR.Txt file.

Play (Main Greeting.Vox)

Check ANI in database: Lip¬_Service SQL database, No calls table.

If in No Calls Table, Hangup. Reset line. If not in table, proceed.

If called before (telephone number in Client table (database), continue.

Check Staff Table and play all available Descriptions (VOX) (Staff marked available)

Caller selects Staff by speaking Staff name.

Put caller on hold, play (Music.Vox) to caller, call out to staff. When Staff answers, wait for acknowledgment (#). If receive (#) then Play callers name (CallersName.Vox). If do not receive (#), then hangup Staff, mark that Staff as not available, then return to caller and inform choice not available (Choicenotavail.Vox), and then Check Staff Table and play all available Descriptions (VOX),(Staff marked available).

When caller selects another Staff, Put caller on hold, play (Music.Vox) to caller, call out to staff. When Staff answers, play Is_Staff_Available.Vox),wait for acknowledgment (#). If receive (#) then Play callers name (CallersName.Vox), Put Staff on hold, return to customer, and Process Credit Card, Ask for last 4 digits of credit card customer wants to use (ListedCreditCard.Vox), that we have on file. Check database (Cards table) if listed and marked Usable, then ask for Exp Date (CCExpiration.Vox), then Security Code (Enter_CVV2.Vox). Process transaction.

If card number not on file, then ask customer to touch tone card number (CreditCardMenu.Vox), Exp date ((CCExpiration.Vox))and security code (Enter_CVV2.Vox). If credit card transaction approved, connect caller and staff and set timer, and add credit card number to database, allow one call, but mark card not usable after transaction processed.

If credit card transaction not approved, then play (CardDenied.Vox), If press 1, then ask customer to touch tone card number (CreditCardMenu.Vox), Exp date (CCExpiration.Vox)and security code (Enter_CVV2.Vox). If credit card transaction approved, connect caller and staff and set timer, and add credit card number to database, allow one call, but mark card not usable after transaction processed.

At 20 minutes, play touch letting caller and Staff know there are 5 minutes left on call.

Call timer ends, disconnect caller, keep Staff on line. Play (ChangeStatus.Vox), If press 1 mark as available in Staff Table, if press 2, mark as not available in Staff Table, Update Staff table, then hangup/reset.

If not called before, go to New Customer recordings

New customer recordings: then play (PhoneMenu.Vox) Record customer First Name and Last name, (Speak_SpellFirst/Last.Vox), record address, (Speak_SpellAddress.Vox), then City and State,(Speak_SpellCityState.Vox), then touch tone Zip Code(ZipCodeMenu.Vox)and write to Clients table (Database).

Check Staff Table and play all available Descriptions (VOX) (Staff marked available)

Caller selects Staff by speaking Staff name.

Put caller on hold, play (Music.Vox) to caller, call out to staff. When Staff answers, wait for acknowledgment (#). If receive (#) then Play callers name (CallersName.Vox). If do not receive (#), then hangup Staff, mark that Staff as not available, then return to caller and inform choice not available (Choicenotavail.Vox), and then Check Staff Table and play all available Descriptions(VOX),(Staff marked available).

When caller selects another Staff, Put caller on hold, play (Music.Vox) to caller, call out to staff. When Staff answers, play Is_Staff_Available.Vox),wait for acknowledgment (#). If receive (#) then Play callers name (CallersName.Vox), Put Staff on hold, return to customer, and Process Credit Card

Play callers name.

Put Staff on hold, return to customer, and Process Credit Card,

Ask customer to touch tone credit card number, exp date and security code. Check card number in database (Cards table) If card number on file under another telephone number, do not process. Inform customer that we can not process that card number at this time, and instruct customer to contact office. If card is not listed, then add to database, allow one call, but mark card not usable after transaction processed.

If credit card transaction approved connect caller and staff and set timer.

At 20 minutes, play touch letting caller and Staff know there are 5 minutes left on call.

Call timer ends, disconnect caller, keep Staff on line. Play (ChangeStatus.Vox), If press 1 mark as available in Staff Table, if press 2, mark as not available in Staff Table, Update Staff table, then hangup/reset.

Staff Calling In

If Staff calling in, they will hit (*), if receive (*) then play (Phonenumber.Vox), check Staff Table, if listed then ask for Pin number (EnterPin.Vox). Check Staff table, if correct then ask Staff if they want to be available for calls, if not correct pin, then play (FailedPin.Vox). If pin correct, play ChangeStatus.Vox, To log in so that you will receive calls press 1. To be logged out so that you do not receive calls press 2.

Looking to start this project now.

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3000

120 days

10-29-2009 11:13 EDT

Can we discuss the functionality, price and timeframe of your IVRS project through PMB? We are into web based development since 2001 and We have been developing websites like facebook.com, myspace.com, twitter.com, yelp.com, rent.com, 99acres.com, digg.com, sdc.com, emusic.com, elance.com, ebuyer.com, greasypalm.co.uk, travbuddy.com and many other large scale portals. Regards, Sushil Kumar Singh

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5000

25 days

10-31-2009 23:41 EDT

This job fits into our core expertise, please check pmb for more details.

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4000

25 days

11-14-2009 08:10 EST

please check PMB for details.

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7500

75 days

10-29-2009 12:46 EDT

Hi, i am very interested to work on this project and can start immediately, please check pmb for the height of experience and quality of work. Regards, Tarun

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aig

 

5000

60 days

11-26-2009 12:24 EST

can be done , contact us on PM with your final Budget and Time line .

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5000

60 days

11-05-2009 20:07 EST

We can do this project within time; please see PMB for more details.

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6500

65 days

10-30-2009 03:07 EDT

Hello I will do it..... Please see PMB Thanks Tushar

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3000

30 days

11-04-2009 13:55 EST

Hi, Please check Private Message Board for details. Thanks, Shady

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7000

45 days

10-29-2009 10:20 EDT

(No Feedback Yet)

Dear Sir, We Aplomb Technology have already experience to develop various type of IVRS Software application. We are able to design it best way for you. Feel free to contact us for more details. Regards, Nayan Vora.

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6000

50 days

10-29-2009 15:57 EDT

(No Feedback Yet)

Hi, Please check PM Regards Linda Thomas

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5000

45 days

10-30-2009 02:04 EDT

(No Feedback Yet)

our team can develop and deploy software in efficient way

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7000

60 days

10-30-2009 03:04 EDT

(No Feedback Yet)

Hi, Please check PM

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3000

30 days

11-03-2009 04:17 EST

(No Feedback Yet)

TATSAVIT – Privately held Web Design, Web Development, Web Promotion, Software Development, Business Process Outsourcing Company. Rise Above, Is the tagline of TATSAVIT. Reason for having the subtitle Rise Above – growing towards optimum and rising towards success and its beyond. TATSAVIT develops web based software solutions, it provides customized web applications, graphic design works, medical illustration works as well as animation and flash works. TATSAVIT web promotion helps its clients to get the global recognition and branding for their web presence. TATSAVIT do offers great packages for those who want someone to take care of their Web Hosting, {Web Site Hosting} Monthly Maintenance, and Search Engine Optimization

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4500

30 days

11-03-2009 11:46 EST

(No Feedback Yet)

Hello, It would be a pleasure to work on your project. Regards, John

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4500

1 day

11-24-2009 13:51 EST

(No Feedback Yet)

Hello, We specialize in telephony systems. We currently have 17 servers in USA running a dating service with much more than what you have described. Regards, biesys

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3000

1 day

11-26-2009 02:41 EST

(No Feedback Yet)

Hi! I have gone through your requirement and i am glad that i can accomplish this task, i would be more interested to speak to you on IM. Pls give us an opportunity to work with you.

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