Project Detail

Telephone Customer Support Agent Needed  

Telephone Customer Support Agent Needed is project number 249089
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Status: Cancelled

Selected Providers: -

Budget: $30-250

Created: 04/12/2008 at 13:56 EDT

Bid Count: 26

Average Bid:
$ 149

04/19/2008 at 13:56 EDT

Project Creator: cassman
Employer Rating: 9.9778/109.9778/109.9778/109.9778/109.9778/109.9778/109.9778/109.9778/109.9778/109.9778/10 (45 reviews)

Bid On This Project
 

Description

This project is for a part time customer support/sales telephone agent. The client is www.BusinessCardGenius.com The client needs someone to return phone calls from prospects. Usually the calls are pre-sale, when a client has asked for a phone call to explain the product or ask additional questions. The calls are very easy, usually just a few questions. Sometimes the customer simply wants to pay over the phone rather than online. Sometimes we have started an order for a client but they have not paid, and so you are calling to ask if they want to complete the order and pay. Most calls result in voicemail. This is not cold-calling, this is very easy work. The owner needs to focus more time on growing the business rather than making calls.

The right person for this job will be friendly and service-oriented. You need to have a good telephone or VOIP solution. You must have a perfect command of the American language, including slang and casual conversation. Slight accents are acceptable but you must be easy to understand. There are approximately one hour of calls per day, but this could increase as the client grows the business. You need to have access to IM software to communicate with other employees.

The client will pay a flat rate plus a bonus. Compensation could be based on per call, per hour, or weekly basis. Bonuses will be paid based on the productivity of the calls.

Messages Posted:3 View project clarification board Post message on project clarification board

Bid On This Project
 

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250

0 days

04-13-2008 00:19 EDT

kindly check PMB for more details. thanks, regards

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150

7 days

04-14-2008 01:28 EDT

Hi,please see PMB for my bid details.Thank you.

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180

5 days

04-13-2008 21:31 EDT

please read pm

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30

1 day

04-15-2008 06:27 EDT

we r a ISO 9001 contact center from india its one`of its kind.its one `of a premier organisation.where we`have an employee which is morethan 250.our earlier projects AT&T,sprint mobiles,bellcanada.further details pm me

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250

30 days

04-15-2008 15:11 EDT

I am ready to start. I Live in Costa Rica but have a USA phone line here.

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250

20 days

04-12-2008 17:23 EDT

Please check PMB.

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180

7 days

04-13-2008 05:03 EDT

Hi, We Echoz.biz Solution is a call center based its operations in India.We would be interested to execute the project.Pls refer PMB for further details. Thanks! Regards, Vikram K

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250

30 days

04-13-2008 11:00 EDT

Hi, this is a generic bid but helps to have an idea of our company. We are very serious and take our clients very seriously we would like to have the chance to talk and learn more about your needs, and how we can fufill them. We have experience and the security the measures to receive and process through our your CRM, orders using a credit, debit, check by phone and COD. s ix hour Fabian Fabian M Rojas, I'm Canadian and Co owner of Call 1st Solutions, we are a Bilingual Call Center, English Spanish we are a pool of specialized telemarketers / translators and also work as Virtual Assistants, right now we are looking for new projects we are very professional we have worked in a lot of different projects this gives us great experience in inbound and out bound processes all of us are dedicated to telemarketing. Campaigns we have worked as agents: *Sales and Customer support AT&T long distance & international campaign *Tracfone.com Technical Customer Support *Data Verification for mortgage and real estate companies *Appointment setting and many other inbound and outbound processes *We are highly trained in customer service and call quality procedure Our hour rate would be per hour we have direct US lines we work with VOIP Vonage is our provider We are looking for a long term relationship (1) What languages do you offer? ENGLISH, SPANISH. **(2) What industries do you currently serve?** ONLINEPHARMACY, CUSTOMER SERVICE AND SALES,CUSTOMER SERVICE FOR HIREWORKERS.COM AND BUENACHAMBA.COM, AFFILIATED STRATEGIES INC. INBOUND SALES, VIRTUAL ASSISTANT FOR MOVING AHEAD COMMUNICATIONS. YELLOW-PAINT.COM, WINNWINN.COM ALL MULTITASK, WITH A LOT OF EXPERIENCE IN DIFFERENT CAMPAIGNS WE ARE FAST LEARNERS AND ALWAYS EAGER TO LEARN NEW THINGS. Please contact me so we can discuss your project more in depth Regards Fabian Rojas call1stsolutions

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100

7 days

04-12-2008 17:58 EDT

(No Feedback Yet)

Several years of experience in outbound and customer service, JR Marketing can provide exactly what your looking for. Please see PM.

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70

1 day

04-13-2008 02:19 EDT

(No Feedback Yet)

Strong customer relations experience and can provide the calling at your specified time schedule if required.

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250

20 days

04-13-2008 07:14 EDT

(No Feedback Yet)

Dear Sir I am American, English native speaker, live in East Europe. I have VOIP skype system. I am available during the assigned time frame. My rate is 15$hour. I have been working as Customer Service Representative and Live Chat help for many European companies. I wish to hear from you. Bests, Amira

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180

6 days

04-13-2008 07:24 EDT

(No Feedback Yet)

WESTCOM - We are a Jamaican owned nearshore facility with 96 seats, we have been in business since 2000 and provide a wide range of services to clients in the Financial, Communications, Publishing, Entertainment and Services areas. Our CSR's are certified by the government and have been with our company for an average of 3 years. Westcom is located 80 Mins from Miami, Fl. We would very much like to work on your project and therefore is making an application to be considered.

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250

30 days

04-13-2008 08:52 EDT

(No Feedback Yet)

please view my pm.thanks

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40

3 days

04-13-2008 11:24 EDT

(No Feedback Yet)

SMILE AND DIAL

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30

1 day

04-13-2008 23:43 EDT

(No Feedback Yet)

Excellent job match for my current skill set. I am an experience customer service and sales representative and have outstanding keystroke per minute times and can deliver on this project quickly, efficiently and on a DAILY basis. I am willing to dedicate my time to getting this completed quickly so as to solidify my reputation as a freelance provider.

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235

0 days

04-14-2008 06:42 EDT

(No Feedback Yet)

i will do the work in time

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100

1 day

04-14-2008 09:23 EDT

(No Feedback Yet)

Ready to go full or part time. Also able for web live chat as well.

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55

3 days

04-14-2008 12:28 EDT

(No Feedback Yet)

Hello! We are one of the largest oldest & one of the most reputed INTERNATIONAL B.P.O. which includes a specialty center as a part of it with the best infrastructure already set up. We operate a customer contact center extending high quality-value added offshore Contact Center Services from our state of the art 80 seated international Call Center based in India. We realize that at the center of every business is the customer. A true India based outsourcing company we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence. Our key differentiators are our teams of professionals a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Indian operating environment. We have the people who treat your customers the old-fashioned way... with courtesy friendliness and intelligence. We allow your present and potential customers to contact us in any manner and at any time that they choose. With us your customers have unlimited access to your products or services. I am writing to show our interest in taking up your process and deliver up to your expectations. What we need from you is some brief information regarding the processes that you offer and your expectations from the center. I as a Manager carry years of experience in successfully launching various campaigns in various centers and am sure to make this as successful as other processes. My Team carries over 4 years of experience of handling campaigns for US & UK. With an in depth knowledge of international markets and possession of a strong on the ground presence in India we promise you significant cost savings improve and maintain the quality of service delivery. Looking forward for your response and business. Thanks & regards Prateek Mishra Manager Business Development Email:

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200

15 days

04-14-2008 13:41 EDT

(No Feedback Yet)

We are a U.S based sales organization with offices in 4 U.S markets. We use only experienced sales people working from our offices. They all speak Excellent English, and can close sales. We have experience in marketing sales. We can charge a per call rate. PMB for me info.

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30

1 day

04-14-2008 20:41 EDT

(No Feedback Yet)

Hi. Please check PMB for details. Thanks

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150

1 day

04-14-2008 21:21 EDT

(No Feedback Yet)

Hi, We have been working on similar projects earlier providing personal assistant, inbound customer service, telemarketing, research from individual website owners to major US companies and hospitals and have the relevant experience in successfully completing these tasks. Given your project specs, I can provide you with well trained phone professionals with relevant experience in customer services, web, research and emailing plus excellent English communication skills. Furthermore we can also set up an interview call with you, so you can talk to the person yourself before making any decisions. The person will have access to phone with a dedicated US phone number where you can get hold of her. We have been working as a business support services company for 3 years now and this is the first time we have been on this website. We have a pool of professional individuals available 24/7. So in case of leaves we can provide you with a back up in no time. We believe in establishing strong communication channels from the start. I’ll be looking forward to your reply. Regards, Danny

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50

5 days

04-14-2008 23:31 EDT

(No Feedback Yet)

Good evening. My name is Chasity Cliborne, and I am the Executive Assistant at SMI Administrative Services. I have over 7 years experience as a professional administrative assistant, including providing services to a CEO of a design and branding firm, 2 lawyers, and a CEO of a Business Consulting Firm. I am highly proficient in MS Office (and all relevant applications), MS Office Live, 37 signals (wonderful for to-dos and project tracking), Google Apps, and multiple online accounting systems. My skills include time management, project management, human resources, client/customer communications, invoicing, data entry, research, and all things organizational. My strongest skills are my punctuality, reliability, and professionalism. I do not believe in missing deadlines, nor do I believe in leaving a client "on ice", if I may call it that. My response time is remarkable! I am available all hours, and offer a contingency plan, in case of emergency. All VAs in my company are native English speakers, and my personal assistant (who deals with my clients in case of emergencies) is an Admin Clerk trained in the US Marines. My company also offers a full business phone service which includes fax, a professionally recorded company greeting and voicemail, a live operator, and electronic forwarding of all messages. I look forward to your response, and would like to personally thank you for this opportunity. Good luck finding the right provider! If I am not chosen, I ask that you keep my contact information on record. Should you have any further needs, do not hesitate to call.

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100

10 days

04-15-2008 14:45 EDT

(No Feedback Yet)

Hi, Please check PMB for details.

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179

0 days

04-16-2008 21:32 EDT

(No Feedback Yet)

I am a Prince2 Practitioner Certified project manager. I have worked at the highest levels worldwide in blue chip companies and have an excellent sales and telephone manner. I have now started my own IT consultancy business in Japan but I am British so English is my first language. I spent 10 years working within Warner Bros. performing IT & Sales duties to clients all over the world. I therefore feel I would be ideally suited to this work. I have lower fees at the moment as I am new here and wish to increase my client base. Thank you for your time.

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150

5 days

04-17-2008 15:13 EDT

(No Feedback Yet)

Hi, Would prove my best if given a chance. Expereinced in BPO for 2 yrs. Worked with B2B credit collections US process for 2 yeras. Have good knowledge of Invoicing, Entering & releasing orders & Resolving Disputes. ALso have handled several online projects for 8 months with consistency in performance in work.

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175

7 days

04-17-2008 18:09 EDT

(No Feedback Yet)

Are You Still Looking a Customer support Agent? Here's Why I Sincerely Believe I Might Be Just What You're Searching For.My broad background In communication and customer. makes me an excellent candidate for this position. Please view PMB

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