Project Detail

Customer Service VA Needed (Emails Only)  

Customer Service VA Needed (Emails Only) is project number 539161
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Status: Closed
(Selected Service Provider)

Selected Providers: LK1811

Budget: $30-250

Created: 10/29/2009 at 15:21 EDT

Bid Count: 87

Average Bid:
$ 121

11/05/2009 at 15:21 EST

Project Creator: seangallagher View PM Post PM
Employer Rating: 10/1010/1010/1010/1010/1010/1010/1010/1010/1010/10 (3 reviews)

Bid On This Project
 

Description

Description

I’m looking to hire a VA to manage customer service emails - I do not want to hire a company or an outsourcing team.


Qualifications:

- Must have great computer, customer service and internet marketing knowledge.

- Speak English as first or a strong language and be able to write well without spelling / grammar errors.

- A history of driving tasks to completion.

- Must be able to sort through emails EVERY 2nd DAY (Every Day Preferred).

- A VA from The Phillipeans, India & Other Developing Nations Is Preferred but I am open to applications from anywhere.

- Be available by email and Skype (or phone).


Tasks would include:

- Sorting through emails in the email accounts that I will give you access to.

- Sending IMPORTANT emails to my personal account.

- Replying to common customer service questions with email templates I give you.

- Processing Cancelations of subscriptions. If someone sends an email wanting to cancel you copy their name, log into our shopping cart, search for their account and change their status from “subscribed” to “unsubscribed”.

- Delete Spam Emails.

- Sending me an email once per day that you do work outlining:
* Highlights from emails – Any emails that stand out (Angry, Success stories etc) that you have forwarded to me that I need to pay attention to (this is most important)
* Roadblocks you have run into (if any)
* An amount of time spent working on the emails

For the most part, you can work your own hours as long as emails are attended to daily or every 2nd day.

You need to be able to have weekly talks on Skype so I can learn from you what the majority of emails are saying and how we can improve our customer service experience.

I would like someone available to start within the next week. If your work ethic is good, this can be a long term position with additional hours available in the future. This business is growing rapidly and so too will our customer service demands.

If you are interested, please send me a message with your bid to let me know why you are the best selection for the job! No message, no work! Include how much you charge on an HOURLY basis as this is how you will be paid. :)

For bids, please assume that you will spend an hour per day for 30 days in the month. So if you charge $4 per hour, your bid for the month will be 4 x $30 = $120.

Thanks,

~Sean

Messages Posted:4 View project clarification board Post message on project clarification board

Bid On This Project
 

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View PM Post PM

120

30 days

10-30-2009 01:19 EDT

Hello, I am interested. Thanks, Daniel.

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View PM Post PM

120

30 days

10-30-2009 02:53 EDT

Hello, Please check PM. Thanks

help

 
View PM Post PM

75

30 days

10-30-2009 05:03 EDT

Please view PMB. Thanks.

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View PM Post PM

120

30 days

10-30-2009 00:05 EDT

Please check PMB

help

 
View PM Post PM

120

30 days

11-01-2009 10:38 EST

Please check pm

help

 
View PM Post PM

90

30 days

10-30-2009 06:48 EDT

hi,please check my pm for more details. thanks

help

 
View PM Post PM

150

30 days

10-29-2009 15:27 EDT

hello, I am intersted in your job , Can Start Work right away. Thanx

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View PM Post PM

80

30 days

10-29-2009 20:38 EDT

I have experience as a virtual assistant and can handle your task quite efficiently. Willing to start immediately and kindly do provide further info.I am available online on the messenger most of the times.

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View PM Post PM

90

30 days

10-29-2009 22:44 EDT

Hello, Kindly check PM. Thanks

help

 
View PM Post PM

120

10 days

10-30-2009 03:03 EDT

Hi, the job sounds very intresting. I can do it. Thanks

help

 
View PM Post PM

120

30 days

11-04-2009 12:23 EST

Hi, I am ready to get started

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View PM Post PM

120

30 days

10-30-2009 22:02 EDT

Hi, I am very much interested in your project and I assure you that I can do the job well. Please see PM. Regards knvn

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View PM Post PM

120

30 days

11-05-2009 09:40 EST

Why hire me? :-) I'm reliable, I have excellent communication skills, and I have at least 7 years of sales, marketing and client services experience, 2 of which were in technical sales, account management and training. I'm fluent in English and Tagalog. My previous job was with a Canadian immigration firm in the Philippines, where I worked for over 5 years in the capacity of a senior client services officer, so I am used to handling happy, difficult and irate customers alike. Some of my best customers were closed (or signed with the company) via e-mail only. :-) I'm based in Florida and have a laptop with a high speed Internet connection. I don't have Skype, however I can create an account if I am selected for this position. I'm also accessible via YM or phone (within reasonable times, as I have a family to attend to). Looking forward to hearing from you soon!

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View PM Post PM

120

30 days

10-30-2009 00:16 EDT

hi, i can do this task on a daily basis. thank you!

help

 
View PM Post PM

120

30 days

10-30-2009 01:27 EDT

Please check detail in PMB

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View PM Post PM

120

30 days

10-30-2009 04:51 EDT

Hi, Please refer PM for details. Thanks. Liz

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View PM Post PM

30

1 day

10-30-2009 18:18 EDT

Hello Sir check my PMB

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View PM Post PM

30

30 days

10-29-2009 15:49 EDT

Hi! Please check PMB.

help

 
View PM Post PM

100

30 days

10-29-2009 16:25 EDT

Very much interested to take up this opportunity. Pls check PMB, Thanks

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View PM Post PM

120

20 days

10-29-2009 17:16 EDT

Please check your message board for our company profile thank you

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View PM Post PM

120

30 days

10-30-2009 00:34 EDT

Dear Sir I introduce myself as Gopal from India. I have several years experience in customer service, data entry, web research, telecommunications etc. Kindly refer PM for further details. Regards. Gopal

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View PM Post PM

30

1 day

11-03-2009 06:06 EST

Hi, Am interested please check your PMB.

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View PM Post PM

75

30 days

11-04-2009 08:27 EST

(No Feedback Yet)

I am in. Please check PMB.

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View PM Post PM

145

7 days

10-29-2009 15:59 EDT

(No Feedback Yet)

Dear Prospect Sean Please check PMB Regards, Nabeel

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View PM Post PM

120

30 days

10-29-2009 16:12 EDT

(No Feedback Yet)

Hi! I am very interested on the job you posted.

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View PM Post PM

99

30 days

10-29-2009 18:12 EDT

(No Feedback Yet)

Dear Client Thank you for posting the project! I can prove to be the best selection for the job because I have similar experience and even currently I am handling customer support for a website. I can be contacted daily on skype, yahoo or gmail, so communication is not at all going to be a problem. A quick and smart response is my way of serving! Kindly consider this bid! Regards

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View PM Post PM

150

30 days

10-29-2009 19:07 EDT

(No Feedback Yet)

Interested and ready.

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View PM Post PM

120

30 days

10-29-2009 21:04 EDT

(No Feedback Yet)

Dear Sir or Madam, I read your job posting for the Virtual Assistant position with interest. In addition to my extensive customer service experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and colleagues. My broad experience and range of skills make me a superior candidate for this position. You can reach me thru Skype : jessicajoycerivera or YM : icelovesherbaby. I look forward to hearing from you as soon as possible to arrange time for an interview. Sincerely, Jessica Rivera

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View PM Post PM

120

30 days

10-29-2009 21:35 EDT

(No Feedback Yet)

Hi! I'm very much interested in the position. I'm currently working on one of the contact center here in the Philippines and looking for an additional work. I have a profound knowledge about computers since I'm working for an ISP account and has a strong customer service skills. I'm new in this kind of work but hopefully you can consider my application. I'm looking forward to working for you. Thanks.

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View PM Post PM

110

30 days

10-29-2009 21:49 EDT

(No Feedback Yet)

Hi, I have experience in account managing in one of some call centers here in the Philippines. Please see PM.

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View PM Post PM

120

30 days

10-29-2009 22:14 EDT

(No Feedback Yet)

Please check PM for my resume, skills, and why I am most suitable for this job

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View PM Post PM

120

30 days

10-29-2009 22:33 EDT

(No Feedback Yet)

Hi Please see PM

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View PM Post PM

150

30 days

10-29-2009 22:50 EDT

(No Feedback Yet)

i believe in quality !!! i am currently in a customer support services. try me and you'll be satisfied. lets start working!

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View PM Post PM

150

1 day

10-29-2009 23:30 EDT

(No Feedback Yet)

We are very familiar with various types of software, including Access and Excel. We are very comfortable with the Internet and am adept at troubleshooting independently if a problem arises. We would appreciate the opportunity to demonstrate our accurate, prompt, and professional work. We have it's a long term work

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View PM Post PM

120

30 days

10-30-2009 00:08 EDT

(No Feedback Yet)

Hi, I am interested in this project.

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View PM Post PM

100

7 days

10-30-2009 00:36 EDT

(No Feedback Yet)

Hi Sean, This project looks quite challenging. I am working at a mid managerial level with a company and opt to work for myself during my free time. I am very efficient with email systems and have strong hold on english language. Request you to please send me the details of the project so that we can start the job at the earliest. I assure the greatest level of quality in my work as i believe quality work builds relationships. Best Regards, Nilanjan

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View PM Post PM

45

30 days

10-30-2009 01:17 EDT

(No Feedback Yet)

i've worked for 2 years in the call center industry here in the Philippines...i'm confident that i will be able to do this job well...

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View PM Post PM

30

1 day

10-30-2009 01:59 EDT

(No Feedback Yet)

Sir, I am ready and willing to be part of you team. Thanks. Thinesh.

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View PM Post PM

30

1 day

10-30-2009 03:18 EDT

(No Feedback Yet)

Dear sir, Plz chk PM, Anitha

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View PM Post PM

105

1 day

10-30-2009 03:38 EDT

(No Feedback Yet)

I am working in a MNC as, i will be dealing most of the times with my clients through Mail or chat, I felt that i can make it for you, I will try to reply the mails daily. Regards Amarnath

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View PM Post PM

300

30 days

10-30-2009 03:55 EDT

(No Feedback Yet)

Hello, I would like that you could consider my application for this job. I have 17 years experience in Telesales and Customer Services that I acquired from various companies in Europe. I live in Ireland, am a French native and am bilingual English-French. From 2006-2007, I was the PA of the Vice-President/ Marketing department of a Pharma company. My role in this particular position was to go through emails daily and judge by myself how important, critical, urgent they were. Then I had to respond to them or forward them to my boss on her blackburry, depending on how critical, urgent they were. These emails came from internal other big bosses, or members of the team but also from many external customers. My boss reaaly relied on me for the progress of the projects and it was a success. I have a Skype account. A very fast Internet connection. I am available immediately from 2-7pm each day (Mon-Fri) and can work some flexible hours over the weekend too, when necessary. My hourly rate is $10 as I provide an excellent quality work. I look forward to hearing from you soon. Please do not hesitate to contact me for any query. With kind regards,

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View PM Post PM

30

30 days

10-30-2009 04:35 EDT

(No Feedback Yet)

Would love the opportunity to work on this project

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View PM Post PM

120

30 days

10-30-2009 05:21 EDT

(No Feedback Yet)

Hey there I am ready to work with you Cheers

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View PM Post PM

35

5 days

10-30-2009 06:18 EDT

(No Feedback Yet)

Hi I am working professional having more then 5+ years of experience in back end operations and can handle this project independently without any error. Thanks, Lokesh Sharma

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View PM Post PM

120

30 days

10-30-2009 11:00 EDT

(No Feedback Yet)

Like all others but I hava a plus: English/French/Arabic. If you are planning to make your business International. Regards.

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View PM Post PM

120

30 days

10-30-2009 11:05 EDT

(No Feedback Yet)

Hello, I read the job detail of yours and I have experience in customer support and emails response handling. please read PM Thanks Vincent

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View PM Post PM

240

30 days

10-30-2009 12:18 EDT

(No Feedback Yet)

I would like to apply for the job. I am confident that I am qualified. If I can provide you more of my qualifications, please let me know. I am currently available 40 hrs. per week and can do the job daily. I can start anytime.

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View PM Post PM

120

30 days

10-30-2009 14:57 EDT

(No Feedback Yet)

Hi Sean, I am providing email & chat support since 3 years & can dedicate about 2 hours or more everyday as per requirement of the project.

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View PM Post PM

30

30 days

10-31-2009 05:46 EDT

(No Feedback Yet)

Hi, This is Balajee. I like to do this project as i have enough experience in this job. Please send me the details of the project if you are interested. I will give 100% accuracy and on time delivery. Have a nice day. Warm Regards, V Balajee

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View PM Post PM

100

7 days

10-31-2009 06:56 EDT

(No Feedback Yet)

I am interested in this..

help

 
View PM Post PM

150

30 days

10-31-2009 13:23 EDT

(No Feedback Yet)

I am a retired Company Secretary and am well used to handling 300 emails per day,; these were to my personal email address and various collective mail boxes. My customer care skills are excellent and my focus is always on the job to be done. I was responsible for creating a Complaints Procedure for my last employer and I have a lot of experience reporting exceptional cases that require action. I am currently living in Poland with my Partner who also works from home as a freelance photographer so working from home is no problem to me. I am new to this website so if there is any other information you require then please let me know.

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View PM Post PM

120

30 days

10-31-2009 13:23 EDT

(No Feedback Yet)

I am very interested. I look forward starting as soon as possible. Thank You.

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View PM Post PM

200

20 days

10-31-2009 15:02 EDT

(No Feedback Yet)

Hi. im ready to work please check the PM

help

 
View PM Post PM

120

30 days

10-31-2009 16:25 EDT

(No Feedback Yet)

Kindly check pm. Thanks

help

 
View PM Post PM

150

30 days

10-31-2009 17:15 EDT

(No Feedback Yet)

I can start immediately.

help

 
View PM Post PM

120

30 days

10-31-2009 19:58 EDT

(No Feedback Yet)

Hi, Sean. Please take time in reading my PM. Thanks.

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View PM Post PM

70

30 days

10-31-2009 23:35 EDT

(No Feedback Yet)

plz see my PM

help

 
View PM Post PM

115

30 days

11-01-2009 01:44 EDT

(No Feedback Yet)

I can provide you this service. I really need this type of job as I am well capable of doing this task. Email handling is my hobby also. Thanks

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View PM Post PM

115

30 days

11-01-2009 06:34 EST

(No Feedback Yet)

hi im from the philippines and i am very much interested with the job. I do have a background with the similar position for one of the BPOs' here. i hope you can consider me for the position. thanks happy holloween

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View PM Post PM

120

2 days

11-01-2009 07:28 EST

(No Feedback Yet)

Having worked in start-ups and taken them through to successful management buy outs, I understand the importance of customer service being the backbone of making a successful company. I will happily supply CV to show my credentials. I am based in Turkey so the time difference would help in effective efficient support.

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View PM Post PM

120

30 days

11-01-2009 09:59 EST

(No Feedback Yet)

I am the right person for this project because I previously worked for a Call Center supporting US and Canada customers and dealing with a large number of emails. I have a good English communications skills both oral and written.

help

 
View PM Post PM

140

14 days

11-01-2009 10:08 EST

(No Feedback Yet)

Please refer to your Private Messages. Thank You.

help

 
View PM Post PM

240

30 days

11-05-2009 15:20 EST

(No Feedback Yet)

Hi. I am from the Philippines and a professional in the call center industry. I am interested to work on your project and ready to start at any time. Pls see pmb for details of my professional experience. Thanks.

help

 
View PM Post PM

105

30 days

11-01-2009 10:38 EST

(No Feedback Yet)

I am interested in doing the job as a VA. I can work as soon as possible and i can work 30hrs per week or more if the job needs it. My bid is $3.50 per day x 30days = $105.

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View PM Post PM

150

1 day

11-01-2009 14:58 EST

(No Feedback Yet)

I am using internet for last 10 years. Please give an oppurtunity for the work.

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View PM Post PM

100

30 days

11-01-2009 17:09 EST

(No Feedback Yet)

Hi Sean, I'm very much interested to do this job. Hope you'll find my experience fitted to do this work. For more info about me, please read my PM. Thanks.

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View PM Post PM

150

30 days

11-01-2009 17:16 EST

(No Feedback Yet)

Hi, o am very much interested in running your project. Please see the PM i sent you for details. thanks Mark

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View PM Post PM

125

1 day

11-02-2009 11:25 EST

(No Feedback Yet)

Greetings, I'M THE PERFECT CANDIDATE for your project! I possess over 10 years in customer service and management skills. I have exceptional communication skiils, both written and oral. Please send me more information at your earliest convenience. Regards, Mrs.Chappell

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View PM Post PM

250

2 days

11-02-2009 12:36 EST

(No Feedback Yet)

Dear Client, I can be the best VA that you could possibly have. Will work at a rate of $3.00/hr. Please contact me asap to discuss further.

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View PM Post PM

150

1 day

11-02-2009 21:03 EST

(No Feedback Yet)

I am very internet savy. I can write very good English. I can follow instructions very well with minimum supervision.

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View PM Post PM

90

30 days

11-03-2009 01:48 EST

(No Feedback Yet)

Let's Start. Please view PMB for details.

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View PM Post PM

250

30 days

11-03-2009 05:23 EST

(No Feedback Yet)

US $50 per hour

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View PM Post PM

120

30 days

11-03-2009 06:12 EST

(No Feedback Yet)

Hi I am currently working for IBM where in I work in the query team, I am aware of what is expected of from me.I work in a very process driven environment. I have also worked for Norwich union UK’s largest insurance firm where my role was to retain customers’ with service and product customization. I am bidding for this project as a Part-timer this could help me in earning a little more and I can send the money to my parents. Thanks.

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View PM Post PM

105

30 days

11-03-2009 08:36 EST

(No Feedback Yet)

Hi, I can help you with what you need. I got good experience with mail support for Vonage - US (VOIP).

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View PM Post PM

90

1 day

11-03-2009 14:33 EST

(No Feedback Yet)

Project: Virtual Assistant Part A: Having all the required hardware and software for the project. To date I have the following requirements for part A which includes a working HP dual core PC, A PLDT DSL broadband (line) modem and active account, verizon router and voip account which can receive and call out to the United States and Canada, a working Windows XP (Operating System), Microsoft Office 2003 application, a usb noise reducing headset and a yahoo messenger account. Almost all the requirements for the job has been covered on part A Please check PM

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View PM Post PM

150

30 days

11-03-2009 20:10 EST

(No Feedback Yet)

Hello, Please read PM. I am from USA, English is my first language. I am available everyday to check emails. Also available multiple times a day if needed. More information on PM. AKSmith20

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View PM Post PM

105

30 days

11-03-2009 23:37 EST

(No Feedback Yet)

Have worked for InCar Network and Efavormart...Experienced in email response handling and live chat support. An interview can clarify a few aspects...Regards,Ron.

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View PM Post PM

240

30 days

11-04-2009 10:13 EST

(No Feedback Yet)

I would charge you $8.00/hour at 30 hours a month, for a total of $240. I have over seven plus years experience as an Corporate based Executive Assistant and the last two years were spent working remotely. I can provide references at your request. Best Regards, Adriana

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View PM Post PM

200

1 day

11-04-2009 13:02 EST

(No Feedback Yet)

We can provide with all the type of services you need at a reasonable cost. we have every thing set up and also have skype facility.

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View PM Post PM

115

30 days

11-04-2009 20:28 EST

(No Feedback Yet)

I have years of experience doing remote work, as well as over 10 years of customer service / admin work. I look forward to working with you! If interested I can send you my resume.

help

 
View PM Post PM

120

30 days

11-05-2009 07:23 EST

(No Feedback Yet)

pls see pm... i am interested with the work and i love to work with you. thanks and more power..

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View PM Post PM

75

30 days

11-05-2009 08:06 EST

(No Feedback Yet)

Hi, I can help you on your project!Kindly check my PM. Thank you.

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View PM Post PM

200

30 days

11-05-2009 08:49 EST

(No Feedback Yet)

I had worked as a callcenter agent before both for voice and email support. I had been previously working for the www.proflowers.com account from my previous employer.

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View PM Post PM

90

30 days

11-05-2009 10:03 EST

(No Feedback Yet)

We are running our IT Support company that is Niharika IT Solution, and we have 8 workers, and our motive is to provide best solution to customers.

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View PM Post PM

120

30 days

11-05-2009 12:39 EST

(No Feedback Yet)

Please see PM.

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View PM Post PM

100

30 days

11-05-2009 13:38 EST

(No Feedback Yet)

Hi, I'm an experienced VA in the Philippines and my previous clients are from US. I am available to start this job anytime. I hope to hear from you soon.

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View PM Post PM

200

90 days

11-05-2009 14:12 EST

(No Feedback Yet)

I have over 3 years experience as a Virtual Office Manager for small scale, individual business owners overseas and have successfully contributed to revenue by giving good customer support, and all this is done, right at the comfort of my home. I'm from Manila, Philippines. Former Call Center Agent for Sprint & Email Tech Support for Microsoft.

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