Project Detail

fix small issues of customized vicidial installation  

fix small issues of customized vicidial installation is project number 337265
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Status:

Selected Providers: gardo

Budget: $30-250

Created: 11/01/2008 at 8:33 EDT

Bid Count: 2

Average Bid:
N/A

11/04/2008 at 8:33 EST

Project Creator: WShuttle
Employer Rating: (No Feedback Yet)

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Description

we installed and customized a vicidial for a call center, now there are below outstanding issues for this system,

1.sometimes it can not hangup the current calls
agent click hotkey, but call still there, occurred occasionally.

2.sometimes there is new call come-in when agent is talking with the current guy.

3.make recording happen when user click fast dial

4.resolve the UI holding state after user placed fast dial


The bider to be accepted should be experienced guy on vicidial system,
and lookmypc access will be given to selected guy.

The analysis and process to resolve the issues should be documented and given to us.



Additional information submitted:

11/01/2008 at 15:11 EDT:
for the 4th item below, may not require ur fix on it. we may work out it by ourselves.

4.resolve the UI holding state after user placed fast dial


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