Project Detail

Introduction Response Solutions, Inc. (RSI) is an inbound and outbound contact center based in the call center hub of Manila, Philippines. Our management team has over 8 years of experience in the industry, most of our customers are from the records management and document shredding industry in which we have provided telemarketing in the form of lead generation and appointment setting. Mission Response Solutions, Inc. is committed to deliver and provide solutions that position our various stakeholders well in their fields. We consider employees as primary assets of our organization; therefore, we provide the best training, environment and culture for our people. We drive to optimize results in our customers by providing tailor-fit processes for their business, and act as an extension of their enterprise. We will deliver the best-in-class service, creating the ultimate experience of customers and clients along the value chain. Vision Our passion is to become the provider of choice in the markets we serve by keeping abreast with trends and technologies, and evolving with our partners in responding to their outsourcing needs. Company Overview Founded in 2003, Response Solutions, Inc. (RSI) has evolved from security, safety and defense equipment for civilian and military applications. By 2005, RSI created a special department which handles telemarketing and internet sales. In 2008, RSI decided to focus its core business on the contact center industry. What differentiates RSI from competitors is our flexibility to our customer’s requirements; we are able to adapt to their processes and systems. It is critical for us to respond in a timely manner in order to formulate a strategy and uncover possible solutions for the customer, who we consider as our partner. We aggressively improve existing processes and services through regular feedbacks from our customers, as well as continuous coaching and training for our employees. Our Services Response Solutions provides a comprehensive and best-in-class suite of value-based outsourcing solutions that are built upon its strong process, domain and people management expertise. To effectively deliver excellent quality of support service we strongly believe in having the right processes in place. Our support delivery processes heavily depends on the following parameters. Knowledge Management Creating the appropriate & updated knowledge base is critical to effective customer support service. • We start with analyzing customer queries and creating standard answers needed for all forms of support, including Emails, Web-chats and Telephone. • We ensure that the end customer receives a crisp and accurate response that meets the highest standards of telephone etiquette, tone of voice, pronunciation and grammar. • We continuously update our knowledge base to ensure the information provided to customers is always accurate and on time. Customer Analysis Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior. • We continuously track and compile customer feedbacks – both positive and negative, using various online and offline tracking tools. • A complete analysis of feedback is performed & presented on a periodic basis (monthly / quarterly, based on client requirements). This helps the client to better understand his position in the competitive market place. Our Solutions Response Solutions was created to provide a cost effective solution to small and medium-sized companies. Our outsourced services and direct operation enables us to operate far lower than any company in the United States, Europe or Australia. Aside from having our own facility, servers and computer systems we also directly hire telephone professionals. Because of this, we are able to provide 24/7 support for your company at a reasonable hourly rate. Our focus is to help your company to be more cost efficient and cost effective with your everyday operations. Here are some of the features and benefits that your company can take advantage of when you sign up with us. • Reduce your management staff time on the phone • Reduce your time sifting through email • Improve the efficiency of your staff • Provide a 24-hour presence • Outsource dedicated task to Response Solutions to reduce cost & improve availability

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Cover note : November 27, 2008 To Whom It May Concern, APPLICATION: I AM INTERESTED IN THE PROJECT OF TELEMARKETER I am writing in reply to your advertisement for the position of Telemarketer. As a former Freelance French Translator, and a Bilingual Administrative Secretary in a Multi Product Marketing Company in Tema, Ghana, with more than 5 and a half years of E-Marketing, I will be very delighted to assist you in your project. Though, I may note live in the UK/ nor in the US, I have zeal, experience, strong typing skills (75 WPM), and proficiency in Microsoft word, French language as well as in digital tool (MP3) to suit your needs and that of your clients and prospective clients. Working remotely from home may seem as a wonderful and a great opportunity for one to be at ease and comfortable with the designated assignments. Conversely, working from the comfort of your home is another challenging decision given that one needs to be very focused, more serious, and active in order to satisfy the needs of the Clients while acting in pursuance of the working rules. However, there is no place, no pace better suitable for me to exercise my credentials than working from my virtual office. While remaining virtual, I still retain my Clients needs by staying dedicated, accurate and earnest. I sincerely think that the Internet has redefined and reshaped my seriousness in order to acquire Clients' respect and confident. No need for one to see me prior to take me seriously: it is only through my hard work that the Client would experience and feel my professionalism and your faithfulness. The Internet is the real tool for me to reach a great number of clients and to make them happy too. And moreover, I wish to enjoy the technical innovations of our time. Furthermore, I have successfully provided support services to a Multi Lingual Consulting Firm in Ghana , as well as volunteering in a variety of Translation and Transcription projects for my current employer. I am a very honest, serious, reliable, and self-motivated person. I work with proficiency and respect deadlines: and I am available from Mondays to Fridays including holidays working 42 hours a week. Consequently, I would be very glad to be given the chance to be featured in your Company’s activities, as I am very keen to work in an International and reputable Organization akin to yours, where I could produce a noteworthy input whilst strengthening my dexterities yet further. I look forward to being given the opportunity to enlighten you more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. Thanking you very much in anticipation of your earnest thoughtfulness. I look forward to hearing favorably from you. Yours faithfully, Esther Asante

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