User Manual - Microsft Access/Word

I need to a complete user manual for this access/word based application. They are all programed using vb code in access. The manual should have a step by step explanation of how to do each thing in the application (add new records, search for current ones, create reports, send and print letters etc.) The functions are not special in fact they are straight from access right click menus etc. The explanation should be accompanied by screenshots of each step/change/event, so that it is clear for a user that is not familiar with it what exactly are the steps to follow to do what they need too. There also needs to be a section on creating a word mail merge from the access database. Templates are made a lot but are very easy to make and they would start from a blank letter template not a blank page. There is only one screen in the application and I've attached a screenshot which may help. I may also want a troubleshooting section, eg it wont open, so log off, turn off computer, turn off server ad restart everything or system slow so turn off routers etc Manual to be written in english