Project Detail

IP-PBX Setup

IP-PBX Setup is project number 308073
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Status:

Selected Providers: Even06

Budget: $750-1500

Created: 08/31/2008 at 5:02 EDT

Bid Count: 6

Average Bid:
$ 1217

10/30/2008 at 5:02 EDT

Project Creator: vg1981 offline
Employer Rating: (No Feedback Yet)

Description

We need to install an IVR system with the following capabilities:

1. We should be able to define unlimited IVR options.

2. We should be able to type the text in the management console and it should be spoken out to the customers. We do not want to record the MP3 files and then upload them.

3. We should be able to allow the USER to enter a 4 digit password and then pull up their account info automatically and then we should be able to transfer the call accordingly.

4. We should be able to get the user to enter their area code and then transfer their call to our rep working in that area at that time. This should be checked in by which rep is logged in to work in that area. If the call is not answered or goes to voice mail, we should be able to transfer the same call to another rep working closest to that area and so on.

5. We also need to be able to get extensive reporting, to be able to check the number of calls, agent login hours, talk time etc for the agents working in the call center.

6. We also want to be able to limit the number of calls to one agent and may want more calls to go to another agent. This would be based on their level of skils.

7. We also want to be able to ad the fax to email, Voice mail to email capabilities.

The features mentioned above are the ad-on features that we need along with all the deatures defined in Trixbox Call center edition.

Note: Please send the description and amount of work that will be needed along with your price. We will consider all responses.

Additional information submitted:

08/31/2008 at 22:49 EDT:
We will need all the features defined in the attached file(s).

08/31/2008 at 23:33 EDT:
Please use the later file.

09/09/2008 at 8:13 EDT:
Trixbox CCE was only an example suggested for service providers to have a look at. We want a application/ software which can provide all those features along with the additional features requested by us.

Additional files submitted:
Features.doc
Required - Features.doc

Report Violation

Job Type

See more: account, ad, call, call center, email, install, ivr, login, mail, management, mp3, number, password, record, text, trixbox, type, upload, voice, work

Messages Posted:4

If you are the project creator or one of the bidders Log In for more options

PMB

1100

7 days

08-31-2008 09:37 EDT

9.7037/10
(54 reviews)

we can provide you complete solution with high quality work and time base completion.Please Check PM Thanks Worldsofttech

Even06 offline

900

10 days

09-01-2008 20:53 EDT

9.6667/10
(6 reviews)

Hello sir, we can give you a solution using Asterisk with a broadband conection and the necesary hardware. This can be completed in less than 10 days. We are one of the first team that started to use Asterisk in a profesional way here in Argentina.

sohaily offline

1300

25 days

08-31-2008 09:26 EDT

10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10
(5 reviews)

Please check the PM.

matveynator offline

1499

30 days

09-04-2008 04:19 EDT

(No Feedback Yet)

1. Unlimited IVR options is ready out of the box in trixbox. I will help on that. 2. Text to speach can be done with swift asterisk module plus some webbased script. There are some other options available we can compare later their sound quality. I will help on that. 3. Yep clients authentication is also ok. This is done with asterisk authenticate module + lookup from sql database eg mysql/sqlite. I will help on that. 4. Area code retrieval can be done in two ways - may be it is better first to lookup area code from caller id, if bad caller id is provided - then to ask user for code confirmation. Geographical routing can be also done (may be some manually predefined groups?) I need to investigate this further with you. No problem I think. 5. Yep extensive reporting is ok. I will help on that. 6. I will help on skills-based-routing. Some wights to agents and routing based on their availability and weight. Some webscript for wight updates. 7. Fax to email, voice mail to email is ok out of the box. I will help on that. Trixbox is ok - stable distro for this task. Please contact me for details - I am ready to start now.

wedolabs offline

1000

30 days

09-04-2008 21:39 EDT

(No Feedback Yet)

Hello, We have a well experienced team who can handle this project with good quality and provide timely delivery.

syslin offline

1500

10 days

09-15-2008 10:47 EDT

(No Feedback Yet)

Dear customer, I'm representing the Linux Israel Net group (http://www.linux-israel.net) a group of Linux, Open Source, Database and security experts. The price base on includes all technical and security issues. In addition, our location in Israel let us offer you support, monitoring and maintenance at nights hours. Thanks, Miki Barzilay

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