Project Detail

Customer Service Email Support  

Customer Service Email Support is project number 194039
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Status:

Selected Providers: silgate

Budget: $300-1500

Created: 11/09/2007 at 13:11 EST

Bid Count: 76

Average Bid:
$ 1041

12/09/2007 at 13:11 EST

Project Creator: postmedia
Employer Rating: 10/1010/1010/1010/1010/1010/1010/1010/1010/1010/10 (13 reviews)

Bid On This Project
 

Description

We are seeking an off shore firm to handle our customer support and technical support for a variety of software products. This project would involve dealing with approximately 100 technical support requests per day via email.
Experience in providing support, a team with a strong command of English and the ability to provide a minimum of 18 hours a day response time is required.
Please submit your bids with references and previous or current clients.
Please submit your bid based on a first month service estimate.

Messages Posted:4 View project clarification board Post message on project clarification board

Bid On This Project
 

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1000

21 days

11-10-2007 14:19 EST

Are you willing to provide a contract for a minimum of 6 months? we currently handle support for 2 web hosting companies using email and online ticketing system.

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1000

30 days

11-09-2007 22:39 EST

hi We have expertise in client service. Pls check PMB

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1500

30 days

11-09-2007 15:18 EST

Please see PM for bid details.

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850

30 days

11-09-2007 14:07 EST

Check your PM!!!

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1000

22 days

11-09-2007 16:36 EST

We are interested in the project. Please see PM.

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1300

30 days

11-09-2007 15:32 EST

Hi: we can provide you the supoport. Please check the PM.

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1500

30 days

11-09-2007 17:25 EST

Hi, thank you for the opportunity to bid on your project. Please check PM for more details. Thanks.

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1500

30 days

11-10-2007 04:47 EST

Hi, we are interested,thanks

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1000

0 days

11-20-2007 21:56 EST

Dear sir, i am ready to start. regards garbar

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1000

30 days

11-16-2007 01:23 EST

Pls check PM

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1000

30 days

11-09-2007 15:13 EST

Hi:Please see pmb.

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1500

25 days

11-09-2007 13:17 EST

Greetings! Feel the difference working with us.Please check PM. Regards, Mithi

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700

30 days

11-10-2007 05:35 EST

Hi, kindly see your PM for details. Thanks

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1000

24 days

11-17-2007 13:12 EST

Please see PMB for details.

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880

30 days

11-14-2007 04:28 EST

Dear Sir/Ma'am Kindly refer to PM! Thank you

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1300

25 days

11-09-2007 13:29 EST

please see pm

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1000

30 days

11-24-2007 08:18 EST

Hi you need multi language specialist.I am here for you.I am specialized on DEBT AND FINANCIAL MANAGEMENT. I SPEAK FRENCH ENGLISH ANS SPANISH VERY WELL.

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1500

20 days

11-09-2007 15:54 EST

Dear Sir, We can offer you support services! Thank you! Best regards, Alex

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999

30 days

11-12-2007 15:41 EST

Hi Please check PM.

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1500

30 days

11-26-2007 20:43 EST

Hi, Pleaswe check pmb, Thanks!

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1000

30 days

11-09-2007 15:44 EST

Dear Sir, I have placed my detailed offer in PMB. Please check the PMB. thanks Sachin Gupta

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300

30 days

11-11-2007 08:11 EST

Please see PM

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1500

30 days

11-09-2007 14:47 EST

We are the best for your job,always available online we are ready to start now,PM us for more details,thanks.

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885

30 days

11-13-2007 09:44 EST

Hello, I do have similar experience in a previous project I was engaged in and I believe I do qualify for the job. Please refer PM.

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1000

31 days

11-10-2007 19:07 EST

Hello sir, Please accept our bid. we'll serve you quality and your clients. We're dedicated team. Regds, Rakesh Kumar deCODE Technologies

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1500

10 days

11-12-2007 01:58 EST

we can provide the support needed, having a very good technical team.

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480

7 days

11-12-2007 10:19 EST

Hi, We Echoz.biz Solution is a call center based its operations in India.We would be interested to execute the project.Pls refer PMB for further details. Thanks! Regards, Vikram K

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1500

15 days

11-26-2007 20:29 EST

We can do this project for you. Please refer to PM. Thanks!

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1500

30 days

11-09-2007 13:27 EST

(No Feedback Yet)

Greetings! We will exceed your expectations. Kindly check PM for details. Thank you!

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1500

5 days

11-09-2007 15:19 EST

(No Feedback Yet)

My name is Henry Tai and I am the sales manager for JR USA Enterprises which is a Business Process Outsourcing Company with its corporate office located at China and supported by a USA Office located at Los Angeles, California. We have over 300 hundreds experience agents that are always ready to work for you 24 hours a day and 7 days a week. Our company not only offers quick turnaround time but "fast & accurate" is always the key point why our customers pick us over other BPO companies. Here is our website [removed] which provides more details regarding services we provide to our clients. JR USA Enterprises understand your company's need and our professional work will always meet your expectation. Thank you very much for your time and consideration! We look forward to do business with you. Best regards, Henry Tai Sales Manager JR USA Enterprises, Inc. Fax: [removed] :

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1300

30 days

11-09-2007 16:05 EST

(No Feedback Yet)

Dear Sir, I have a team work of technical professional and secretaries. I can help you in responding all your technical inquiries, allover 18 hours daily. Our team (4 persons) are expert in this, and you will get the best service. Our last client was big construction materials in Slovak Republic- Europe, and reference email could be provided. Thank you Shaimaa Aly (Mrs)

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1350

30 days

11-09-2007 17:35 EST

(No Feedback Yet)

Customer e-mail support will be taken care every day within 4 hours response time.

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1000

30 days

11-09-2007 18:31 EST

(No Feedback Yet)

Hi, I am Bob a Business Development Executive with Hybrid Information Technology Services; and have been in industry since 2000, with back office in Pakistan and corporate office United Kingdom. I assure you complete quality control, weekly updates, team meetings, conferences, and deadlines are assured to be fulfilled. Awaiting for your response, Regards, Bob

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1000

30 days

11-09-2007 19:54 EST

(No Feedback Yet)

Please check your Personal Messages. :)

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600

1 day

11-09-2007 22:48 EST

(No Feedback Yet)

Please see PM

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1000

999 days

11-10-2007 01:13 EST

(No Feedback Yet)

Please check PM for all the details. Have a Wonderful Day, Kiran

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600

1 day

11-10-2007 03:28 EST

(No Feedback Yet)

We are a company of more than 100 staffs working under one roof. We always give 100 per. Satisfaction to the clients. We have a tracking record of more than 6 months In client satisfaction. We handle all the types of data entry and bpo related works. So, we never demanded the high value from the clients. We always ask the clients for the satisfaction that my staffs might give. We get the best response from the clients. We do the data entry projects at a lower rate than the people doing in the market. We always start up with lower bid. We care for our company sustaining in the market. We will do your work with cent percentage satisfaction and on time. Awaiting your replay Best regards Ramesh Resoursce outsource(project manager) [removed]

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1000

0 days

11-10-2007 07:00 EST

(No Feedback Yet)

Hi, Please check PM for details. Regards, Jatin

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1250

30 days

11-10-2007 07:57 EST

(No Feedback Yet)

Hi, We have very well exp. in providing support service. Previous exp. - provided Support to webhosting clients of canadawebhosting.com, have exp. in handling request via email, chat and phone. having well qualified technical persons..... I have quoted first month costing... Please let me know when can we start. looking for your reply.... Please do get back to me if you have any further clarifications. Thanks, Raj

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1500

30 days

11-15-2007 03:21 EST

(No Feedback Yet)

we are multi-national company and we can hire more and more people if you like we promise to deliver you the support within a maximum average handling time of 5 mins we are ranked no.1 in the customer service industry try us and we assure a 100% satisfaction *Ranked #2 by IDC-Dataquest in the November 2006 e-Sat BPO Survey *Ranked #3 in 'Best Performing Call Center Firms' category on the 2006 Global Services Report

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1500

10 days

11-10-2007 09:31 EST

(No Feedback Yet)

Hi, WE are having experience in handling customer service as well as telemarketing we have given customer support to Freedom Escapes, Euro Escapes, SearchGuru, Orion TElecom. We are called as OTA. Pl send us remaining details on

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1000

30 days

11-10-2007 11:17 EST

(No Feedback Yet)

Hi, we are doing such process and we can do the best quality to retain each and every customer for you as customers are the back bone of any business..Please ck PM

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1500

30 days

11-10-2007 14:26 EST

(No Feedback Yet)

Hi, we are highly experienced people for this job, please find our company profile attached, CHECK PM.

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1500

30 days

11-12-2007 05:11 EST

(No Feedback Yet)

hello, please check pmb. kind regards, sunitha

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1500

30 days

11-12-2007 13:46 EST

(No Feedback Yet)

Kindly see PM.

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1000

20 days

11-13-2007 03:20 EST

(No Feedback Yet)

Looking forward to work with you.I have worked in customer support earlier. I can provide you with the best solution.

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1500

30 days

11-13-2007 06:28 EST

(No Feedback Yet)

Greetings, We are a Private Limited company based in Ahmedabad,we are interested in offering our services. Kindly send us more information regarding your requirements so that we can do the needful. Regards, Rajendrasinh Dabhi. mail:

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300

0 days

11-13-2007 14:00 EST

(No Feedback Yet)

Hi please check PMB. Thanks

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950

365 days

11-14-2007 01:17 EST

(No Feedback Yet)

I have a team of 30 people trained in technical support who were supporting Big companies like HP,IBM,Dell and Accenture .. All the 30 people are very well trained and can start ASAP. PM me if interested, will be able to support the required 18 hours, have a 500 seater office fully equipped to handle the expansion once you are satisfied with our work. PM me for more details

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1440

20 days

11-14-2007 05:54 EST

(No Feedback Yet)

Rate for 1 hour = $4 Rate for per day = $72 Rates for 1 month assuming 20 working days 72*20 = $1440

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400

2 days

11-15-2007 01:08 EST

(No Feedback Yet)

dear sir i am interetsed in working on this project. regards

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1100

23 days

11-18-2007 23:49 EST

(No Feedback Yet)

Hello, This is in reference to the project of Customer Support and Technical support handling via email. We, Crescent Outourcing Solutions Pvt. Ltd., working as US and UK based companies on various type of Non-voice and voice projects. We have got the offices in PA, USA and Ahmedabad, India. We would like to have your email address so that we can send our company profile on the same and keep a regular touch with you. Regards, Anish Vadhavaniya Business Development Manager Crescent Outsourcing Solutions Pvt. Ltd. P.S.: For contact detail, please check the Post Message on Project Clarification Board

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500

30 days

11-15-2007 08:50 EST

(No Feedback Yet)

hi, please view my pm

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1000

20 days

11-16-2007 00:09 EST

(No Feedback Yet)

hello.I'm experience customer support agent and sales executive.I'm freelancer.Can I offer my services to you on this project? thanks

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850

30 days

11-16-2007 07:34 EST

(No Feedback Yet)

We are ready to start. Pls check PMB.

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1000

7 days

11-16-2007 15:28 EST

(No Feedback Yet)

Hi,We have gone through the details and we are a 24x7 company already providing Email Support /Live Chat support Services(technical )with good english skills.We are already catering 3000 emails daily We are ready for a trial run.We are a 24x7 technology savvy company , focused on core programming as well as support services ( An IT based BPO company ) . With a manpower strength of 120 with varied expertise we can be your best choice .We are in business from 6 years and have more than 100 credentials to our credit .We give you a ******** dedicated 24x7 support system******** Single point of contact *****Reliable Quality Assurance System *****Time bound project completion *******Full life cycle solution ensuring that your systems are up-to-date with your business growth We offer a rate of $4.5 per man hour for Email Support project and can give you any numbers operators between One to Ten as per your requirement Look forward to discuss further,Thanks and Regards Lokesh Gupta

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1000

20 days

11-17-2007 04:27 EST

(No Feedback Yet)

we are working for two webhousting companies.

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1400

30 days

11-17-2007 05:29 EST

(No Feedback Yet)

We Ensure Quality with Satisfaction. Our professionals will serve you best. Pls visit company profile,if find relevant, don't hesitate to contact for further discussion.

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700

30 days

11-17-2007 22:39 EST

(No Feedback Yet)

Hi i'm handling an offshore center here in manila. Please see pm for details

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1500

30 days

11-22-2007 00:44 EST

(No Feedback Yet)

Hi,Please check PM.

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300

1 day

11-23-2007 10:05 EST

(No Feedback Yet)

Dear Sir, We have very good experience in providing Email Customer Support as well as Live Chat Customer Support. Please refer PM for more details. Thanks & Regards, xtrim tech

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1000

30 days

11-24-2007 12:11 EST

(No Feedback Yet)

Interested in this project. Already working on live text chat support which is 24/7. :) I believe this is an ideal project for us. Shoot back if interested.

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380

20 days

11-25-2007 07:57 EST

(No Feedback Yet)

Dear, I can provide you all this technical email support services as per your customer satisfication requiremnet.

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900

30 days

11-26-2007 02:53 EST

(No Feedback Yet)

Hi, thank you for the opportunity to bid on your project. Please check PM for more details we are a group of professionals from management, accounting, software side. waiting for your response.

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1500

10 days

11-28-2007 13:06 EST

(No Feedback Yet)

QTEK Solutions is a young and dynamic company offering robust, cost efficient and scalable technical solutions to clients Worldwide. Our services include Software Development, Call Center Services, Web Development and Data Management. Our team has over 20 years combined experience in software development, web development, telecoms and networking, providing real solutions to a wide range of industries, from travel and real estate, to banking and retail. » Partnership We view ourselves as an extension of your business, and will not only keep you up to date with your current solution, but will also be proactive in suggesting solutions that may benefit you in the future. We will always be on hand to answer your queries and intend to provide you with an unrivalled service throughout our partnership. We look forward to helping you achieve all your goals and successes.

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500

7 days

11-28-2007 14:27 EST

(No Feedback Yet)

Hello, How are you? We are call center located in India. We Want to join hands with you. We are looking for US sales process. We want to build a long term relationship with you. We assure you faithfulness and honesty from our side. Now let me tell me how we can work like team. We are already dialing for Bell South and NASAD. Now you have to sign a service level agreement with our company. The best part is that you have to pay us after you get the work done. Please consider this mail as business offer. We have 125 seats in our call center. Together we can go places. Waiting for your reply. Have a rocking day. Bye Yours Truly, Lovekesh

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1000

10 days

11-30-2007 16:03 EST

(No Feedback Yet)

can make a good profile with the customers...by supporting them.

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300

4 days

12-01-2007 14:17 EST

(No Feedback Yet)

Hello, We are a call center located in India. We can provide inbound and outbound services for your Company. We have capacity of 125 seats with state of the art technology including predictive dialer. We are already running successful campaigns for US based financial services company, AT&T, American Discount Dental, Concord Mortgage and many others. If you are interested to know further about our services, please give your contact details and one of our senior partners based in New York can call you and discuss further. Below is our company details. Thanks, Lovekesh Shamnani, Apcons Infotech, Business Development Manager www.apconsInfotech.com 847-321-9292 (US) +91-79-23213219

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1000

24 days

12-02-2007 10:22 EST

(No Feedback Yet)

Greetings of the day: Having gone through you message post over "http://www.callcentersindia.com" Forum about the CLINICAL DATA ENTRY PROJECTS, let me introduce myself and my company first: My name is Sanjoy Sharma and I am CEO of (Voice and Non-Voice divisions) of our company Dim Infosys. Dim Infosys management has more than 5 years accumulated experience in meeting business needs of clients' non-core business processes. The type of BPO Dim Infosys is good at is sub-domains of Human Resource Outsourcing, Document Output Generation and Voice Contact Centers. Honestly speaking, the setup is new with an aggressive capital investment with a capacity of 500+ seats entirely dedicated for voice and non-voice BPO work but the team involved in making Dim Infosys has been working for India based companies (ICICI Prudential Life Insurance, SIFY LTD, Central Board Of Secondary Education). Dim Infosys team is fully capable of handling resource management at macro-level; achieving operational and service excellence and complying desired SOPs (Standard perating Procedures) for quality service delivery model. Technically, the site is equipped with robust workstations (P IV machines with Networked Printers), state-of-art servers (HP and Compaq) and best disaster-recovery tools under documented policies. Information Security is a prime requirement of every client and Dim Infosys takes care of it by using its Information Security Policy and Procedures. Our technical professionals have prioritized information security, technical enhancement on-demand and disaster recovery system to the level where error detection and its prevention must win. The Quality of Work (QoW) comes by doing right job at right place - Test Dim Infosys and you will find the answer what the quality is! Best Regards, Sanjay Sharma CEO Dim Infosys Duncan link Road, Supply Colony, Dimapur, INDIA.

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1200

1 day

12-03-2007 06:29 EST

(No Feedback Yet)

We shall provide 20 hours a day support. The quoted price is for a month. I have a query.... Who is gonna give training on Technical details of the software so that the questions can be answered?

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1000

30 days

12-03-2007 08:58 EST

(No Feedback Yet)

HI! I can work full time for only $50/day, 24/7.

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500

30 days

12-03-2007 10:26 EST

(No Feedback Yet)

we would be to reply to all the mails on a daily basis . There would be no carry forward. Our team consists of people who have studied in premier schools and have a good command over english .

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300

4 days

12-05-2007 11:44 EST

(No Feedback Yet)

Hello, We are a call center located in India. We can provide inbound and outbound services for your Company. We have capacity of 100 seats with state of the art technology including predictive dialer. We are already running successful campaigns for US based financial services company, AT&T, American Discount Dental, Concord Mortgage and many others. If you are interested to know further about our services, please give your contact details and one of our senior partners based in New York can call you and discuss further. Below is our company details. Thanks, Lovekesh Shamnani, Apcons Infotech, Business Development Manager www.apconsInfotech.com 646-216-8169 (US)

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300

1 day

12-06-2007 13:47 EST

(No Feedback Yet)

We have a 10-person team of college students, primarily majors in Education, Science, Engineering, and Business (Eller College) from the University of Arizona to provide 24/7 email support. We are seeking funds to start our nonprofit... We'll take any pay that you afford us :)

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1000

30 days

12-07-2007 14:16 EST

(No Feedback Yet)

I have worked for Sykes Latin America Division first as a technical support person and then moved on to be floor manager there. My rate is $1000 per month, providing 18 hours daily of support.

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1500

30 days

12-08-2007 13:10 EST

(No Feedback Yet)

lets start

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