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create serice order & tracking system  

create serice order & tracking system is project number 116320
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Status:

Selected Providers: hi2viv

Budget: $1500-5000

Created: 12/31/2006 at 10:40 EST

Bid Count: 33

Average Bid:
$ 2980

01/30/2007 at 10:40 EST

Project Creator: mfuehrer
Employer Rating: 10/1010/1010/1010/1010/1010/1010/1010/1010/1010/10 (1 reviews)

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Description

Project Goal: Develop a Service Order entry and tracking system for osCommerce.

This project is nearly identical to project number 22202 (posted 07/20/05 st Get A Freelancer.com).

We have a fairly standard osCommerce setup which has been minimally modified. It is a new store and is not actively used at this time.

This prospectus is a detailed description of how we would like the system to work. We are open to suggestions for improvement. We are not suggesting how to implement the system.

We would like to have a dual store single admin system: one store for repair orders and tracking, and one store for our accessory shop. The accessory shop store will be a standard OSC store. Both stores must be in sub domain as main domain is for our main website.

1. All customer data and communications must be secured with SSL and Visual Verification Code (VVC) to protect customer data and eliminate SPAM.
3. Service Orders can be printed at any status for admin, service order printed by customer only upon approval of estimate.
4. Remove country selection (all activity is based in the USA).
5. Setup shopping cart so that Pennsylvania orders are charged 6% tax for the purchase price and shipping.
6. Setup Admin area so that ALL customer data is visible for editing, including user name and password.
7. Add in-Store Pick Up as a shipping option.
8. Add Check/Money Order and Cash (in-store Only) as payment option.
9. Add U.S. Postal Service delivery confirmation package tracking (Package Tracking with Email Mods v1.5)
10. Install on our system.


The Service Order work flow:

a) Customer submits Service Estimate Request via information form (SSL & VVC). Information gathered at this stage will be : first name, last name, email address, state, brand, model, serial number, & description of problem (State & brand as drop down menu, others as text box). Status as “Estimate Request.” (Side Note: I’m torn on whether we should require everyone to create an account in order to submit an estimate request. Initially, I would be hesitant to require an account for prospective customers because it’s another step- 50% of initial contacts are never acted upon, and I want to make it fast and easy to submit a request.)

b) Admin reviews Service request and responds with email through control panel. I want to be able to generate an email with the customer’s first name pre populated (Hi Bob-), a text area where I can enter a short response, a number field where I enter the repair price, a secure link back to our web site where the customer can either log in or create account to approve (or decline) the repair, and a repair details text area that can be populated with pre-filled information, selected from a drop-down menu. Status as "Estimated." (Side Note: Estimated records not acted upon should be automatically deleted after 6 months.)


c) Customer approves or declines Service estimate by logging in to or creating customer account where they will provide complete account information (Name, Telephone 1, Telephone 2, Address 1, Address 2, Address 3, City & Zip). Once the customer is logged in, they can view past and current service estimates. If they select an estimate and approve it, the repair is added to the shopping cart where the customer will be prompted to check out, where they will enter payment information (customer will not be charged until repair is complete). At this stage, the repair should be assigned a number (the order number, I suppose) and the customer should print an RMA form to be sent with the camera. Status as “Approved- Not Received”

d) Service order received at repair facility (status code "In Repair"). An email should be generated and sent for mail-order customers upon change of status. Admin should have access to additional data fields such as "Description of Work completed," "Technicians Notes," and will have full access to edit and change any data in a service order. Admin should be able to easily create account and create service item for over-the-counter customers.

e) Additional Order Status Codes: "Re-Estimate Repair" -generate re-estimate email for customer. "Re-Estimate Approved" -generate re-estimate approved email. “Waiting Parts” –no email.

f) When repair is complete admin has option to generate and send “repair complete” notice.
g) Final status codes:
“Repair Paid” – admin has shopping cart payment options such as “check,” “cash,” or “on account.”
“Repair Delivered” –record date of delivery and method (OTC over-the-counter, USPS Priority, UPS, FedEx, etc...)



Messages Posted:0 View project clarification board Post message on project clarification board

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1800

25 days

01-01-2007 01:01 EST

Ready to Start...

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3000

30 days

01-02-2007 19:34 EST

Thanks for the invitation. Regards.

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2500

30 days

01-02-2007 13:30 EST

Glad to work. Regards

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3500

30 days

12-31-2006 12:31 EST

Hi, I am already done ecommerce site.In the ecommerce i will compleate order form. Please check PM for more details. HAPPY NEW YEAR 2007. Thanks kali

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1500

30 days

12-31-2006 18:45 EST

Hi Sir, Please let me help you with that project. Regards.

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5000

45 days

01-01-2007 03:28 EST

Recently we completed ebuyer.com UK clone and used many contributions of OsCommerce/CreLoaded. We have also developed many oscommerce based ecommerce websites and can easily fulfill your requirements. Kindly check PMB for live URLs of oscommerce based websites. SORG

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3200

45 days

01-04-2007 01:43 EST

Hi, We have over 5 years of experience of web designing, search engine optimisation and web programming on php and other web technologies and programmed many applications. We are confident to complete this project with in budget and time. Thanks.

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3000

50 days

01-02-2007 08:39 EST

Hi, we are very interested.we have gone through wit the requirements you pasted in your description. We can easily do it with our expertise. we will provide your project with required language. we will provide you regular updates during progress, if we get this.... And also if you have any query please let us know. We are available for you all the time. Let's work together. Regards meena

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1500

25 days

01-01-2007 03:45 EST

we have gone through the project document in detail and should be able to complete the project in 25 days with one resource. pls see PM for certain clarifications required and portfolio, thanks.

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2199

40 days

12-31-2006 15:19 EST

see pmb plz.

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5000

50 days

01-01-2007 02:49 EST

Please check pmb!!! Thanks

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4000

45 days

12-31-2006 11:58 EST

We have a team of highly qualified and creative professionals. Give us a chance to show our talents and we assure you quality.

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1500

20 days

01-01-2007 21:08 EST

We can help you..

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4200

75 days

01-01-2007 02:28 EST

We have gone through your specification and understood your requirement and we are very sure that we will make the website of your need with best quality in a resonable price. Please check PMB for our quality works.

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2500

35 days

01-04-2007 08:04 EST

We have a team of highly qualified and creative professionals. Give us a chance to show our talents and we assure you quality. http://www.vsworx.com

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2700

30 days

12-31-2006 22:52 EST

We have gone through your requirements and we are confident of meeting them. We pride ourselves on providing our client exceptional design and development services as well as quality assured services .Our transparent communication and customized project execution methodology always keep us on top of our competitors. We have excellent designers and developers having ample amount of experience in this field. We are anxiously looking forward for your positive reply. Thanks and Regards

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3300

45 days

01-01-2007 07:00 EST

BPowerHouse is an international premier specialist IT solutions and services company, that combines core technical expertise with a global business perspective. The company's key offerings include product development, migration, porting, re-engineering and e-commerce solutions. Over the past 4 years we have assisted many clients worldwide in solving problems ranging from simple needs to extensive corporate requirements. We have references from USA, UK, Germany, Denmark and other countries. We give 2 months warranty after completion for bugs fixing. Please see our portfolio and testimonials at http://www.bpowerhouse.info

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2450

45 days

01-01-2007 10:18 EST

plz check PMB

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1500

20 days

01-01-2007 10:50 EST

I can do it

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3000

30 days

12-31-2006 23:57 EST

CHeck PMB for more

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aig

 

1500

35 days

12-31-2006 13:54 EST

can be done

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1501

39 days

01-01-2007 11:11 EST

Dear Sir , We have all necessary skills in this area. We use most advanced technologies and offer qualified technical assistance. Quality and satisfaction are guaranteed. If there are any questions, we have support service. The best regards, Gorasoft

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3500

0 days

12-31-2006 14:42 EST

hi we have read all the details on the project and we would like to do this for you regards salman

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3200

28 days

01-05-2007 12:49 EST

Trust your project with an established firm -- The JoBu Group! www.thejobugroup.com ------- Please check PMB for details

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3000

30 days

12-31-2006 13:50 EST

(No Feedback Yet)

Dear Sir First,I would like to wish you happy new year. We are leading PHP based web development company in Sri LAnka. So we can do your work properly. Please see your PMP at tommorrow. your janith

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2800

18 days

12-31-2006 14:54 EST

(No Feedback Yet)

We can develop this project professionally. Please check your PM for taylantech for details. Thank you

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2200

30 days

01-01-2007 00:02 EST

(No Feedback Yet)

Hello, Smarts Solutions. a PIONEER company in outsourcing ,Web Applications, Application development and mobile applaction development. We are a global provider of IT services and business solutions to Fortune 1000 corporations. We are located in Jaipur, Rajasthan (India). We have pioneered a collaborative way of working with clients using an optimal blend of teams which delivers immediate business benefits. Specific to your requirement, we are delighted to state that we have immense experience and expertise in web applications and technologies like JAVA, C/C++ ,DOTNET, ASP, PHP, JSP, Flash, Web Design, Flash Scripting, MYSQL,Oracle,SQL Server, Python,Ruby,Perl, CGI , Symbian , J2ME, PocketPC, SmartPhone etc. We work on both Fixed Price (FP) and Time and Material costing and after the development and user-acceptance, we will provide 30 days free support. We have all necessary skills in this area. We use most advanced technologies and offer qualified technical assistance. Quality and satisfaction are guaranteed. If there are any questions, we have 24x7 support service. Thank you for Your Interest,I look forward to hearing from you.

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3000

60 days

01-01-2007 11:00 EST

(No Feedback Yet)

We are having a good team of develpers, we are having a good architecture based development process. that's why the duration we have estimeated, seems to be big as comparison to others, but we deliver quality projects, that's our speciality, So, if u r interested in a quality project, please assign this project to us. It's our responsibility, to do it, within the deadline.

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4700

45 days

01-02-2007 06:01 EST

(No Feedback Yet)

We are an IT team with lots of certified developers. We have good expereince and business knowledge to take on projects. I am sending you details in PMB

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3200

45 days

01-02-2007 11:05 EST

(No Feedback Yet)

Hi, We have gone through your requirements and we are interested to work on this project.Thanks

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5000

14 days

01-04-2007 07:17 EST

(No Feedback Yet)

Hi, Please check PMB for more details.

help

 

3200

35 days

01-06-2007 01:38 EST

(No Feedback Yet)

Smarts Solutions. a PIONEER company in outsourcing ,Web Applications, Application development and mobile applaction development. We are a global provider of IT services and business solutions to Fortune 1000 corporations. We are located in Jaipur, Rajasthan (India). We have pioneered a collaborative way of working with clients using an optimal blend of teams which delivers immediate business benefits. Specific to your requirement, we are delighted to state that we have immense experience and expertise in web applications and technologies like JAVA, C/C++ ,DOTNET, ASP, PHP, JSP, Flash, Web Design, Flash Scripting, MYSQL,Oracle,SQL Server, Python,Ruby,Perl, CGI , Symbian , J2ME, PocketPC, SmartPhone etc. We work on both Fixed Price (FP) and Time and Material costing and after the development and user-acceptance, we will provide 30 days free support. We have all necessary skills in this area. We use most advanced technologies and offer qualified technical assistance. Quality and satisfaction are guaranteed. If there are any questions, we have 24x7 support service. Thank you for Your Interest,I look forward to hearing from you.

help

 

4200

50 days

01-08-2007 03:07 EST

(No Feedback Yet)

We have gone through your requirements and we are confident of meeting them. We pride ourselves on providing our client exceptional design and development services as well as quality assured services .Our transparent communication and customized project execution methodology always keep us on top of our competitors. We have excellent designers and developers having ample amount of experience in this field. See PMB for more information. We are anxiously looking forward for your positive reply. Thanks and Regards

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