Project Detail

Description

We are a debt collection nagency and need an experienced VTIGER developer to customize VTiger CRM software into a debt collection system for our use.

Our Clients are utilities companies and paid-TV users.
They have unpaid receivables or delinquent accounts (DA) which we are tasked to collect.
We have an inhouse Administrator who will import the cases from mCSV files provided by Client.
The Administrator will also create user accounts for Tele-Collectors to log in.

Requirement of System:
1. Input Cases or Delinquent Accounts (DA) from Clients
- import individual names/tel/details in CSV files
- entry screen to enter; for corporate customers
2. Administrator can assign DA to Tele-Collectors
3. Tele-Collectors login to system at start of day
-> see list of DA assigned to them
4. Tele-Collector calls DA
-> on-screen dialers that pick up DA tel. no from list
-> input details of calls to DA into screen
-> Can enter FOLLOW-UP schedules into calendar
-> Calendar to remind Tele-Collector on next log in
-> ENTER communication history of each DA
-> All communication trails are saved into SQL database
-> Enter Promise-to-Pay Date (generate reminder)
-> Enter Paid-Date provided by DA to Client
5. Admnistrator can import case file
-> can create and inactivate users
-> can call up reports on collection results
-> can enter actual payments as advised by Client
6. MUST BE EASY to navigate and use

BIDDERS:
- Please note I will need to see your prior VTIGER jobs before I award you.
- Please note our time line is delivery before 30-July 2009.

B/regards
J.Lee