Project Detail

web telephone callback system  

web telephone callback system is project number 20383
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Status:

Selected Providers: Spin

Budget: $300-1000

Created: 10/08/2005 at 8:00 EDT

Bid Count: 15

Average Bid:
$ 859

10/28/2005 at 8:00 EDT

Project Creator: mattl
Employer Rating: 10/1010/1010/1010/1010/1010/1010/1010/1010/1010/10 (11 reviews)

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Description

we are familiar with the services offered by webcallback.com where a user can enter onto a website their phone number, and their systems will dial the customers phone number, and dial our phone number and conference them automatically at a rate of 13c/minute.

Our problem with this is not just the cost of 13c/minute, but that there is no interface beteween their systems and my telephone system queue/ACD/call holding groups. They dont know when we're ready for a new call or when the customers just going to hold, esentially it's just the same thing as the customer calling our 800# and holding. We need a system that will allow the customer to receive the phone call only when we are ready.

We want to find a way to actually dial the calls by using two or more paid softphone pc services such as vonage.com's softphone (preferred), or by using one or more modems connecting land line standard telephone lines (vonage lines).

Using either three way calling services or two phone lines conferenced/paired we need to trigger the system to:

Dial the customers phone # in queue.
Dial our local phone number.

I'm sure this automated dialing can be accomplished through some companies soft phone API documentation (doesnt need to be vonage.com, if you have any recommendations). If not perhaps we can use multiple sound cards, audio in and out manipulation, etc. Quality is a concern and should be taken into consideration.

We need to trigger the system to take the next call waiting in queue. Simplisitically, we can just create a web interface that displays the calls that are pending and how long they've been waiting, etc, and trigger each call to be delivered through a web interface manually when we are ready for a new call.

*** Or ***, ideally I have different analog method. Currently our phone system uses analog digital announcers to tell the customer when they are holding "please continue holding, we will be with you shortly..." intermittently every minute between hold music. These digital announcers (an example of a simple digital announcer is here: http://www.phonemerchants.com/vikev1emvoic.html) plays this greeting every time the line to them is dialed (which the phone system automatically dials into periodically in queue). When the digital announcer is dialed and is playing its recording to the telephone line the content of the audio on the digital announcer can also be heard through the external telephone jack line connected to it. We can connect that to a modem and have the modem listen in for the audio being played (or most likely a off hook tone). When there is a period of 2 minutes when the audio is NOT played a call can be triggered. (when their is no digital announcer activity, there are no calls in the ACD call holding queue.)

If that is too complicated (expensive) we can fall back on the former method (web interface) for triggering a new call.

The system should be able to handle 2 or more simultaneous. telephone conferences, preferably more depending on performance. If it is thought a modem implementation for the dial-out calling would make better use of hardware resources for more simultaneous connections (EASILY over using softpc with good hardware) I dont have a problem with that (connecting several modems to one computer).

the web features we require are all that will enable us to have a customer enter their phone number on a website requesting a call back either generically or with specific product interest/notes attached and put into a queue for call back.

we have multiple departments such as sales, customer service, billing, consutling, etc. so the web application needs to support multiple departments. IE. The "sales" department will call our local phone # 718-555-1111 whereas the "customer service" department will call our local phone # 718-555-2222, thus connecting them with the different departments.

we need to be able to actively view and maintain the que; removing users from queue, force ending calls, adding notes, etc. the system should keep track and log all dialed calls, time spent-duration. we need to be able to block certain phone numbers, area codoes, or prefixes from being dialed.

pmb me with questions

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1000

35 days

06-24-2005 07:11 EDT

Dear Sirs! We've gone through your description and are ready to create a web telephone callback system with all the features you require. Our company has been in the sphere of web development and programming for 10 years already. Such a wide experience helps us achieve the most outstanding results for our clients in the shortest time possible. If interested, please, open PMB with us to discuss the project in private. Best regards, Viaden Inc

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800

30 days

06-24-2005 07:12 EDT

InfogateSoftware is the only ISO 9001 certified company listed here. We are in the field since 1998. We have a large and highly experienced team of Programmers, designers, technical writers and others to do your work in the professional manner. We had done 300+ projects in past 1 year. We had gone through your requirements and can do it quite comfortably.

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600

30 days

06-28-2005 13:59 EDT

Hi, We take this opportunity to introduce ourselves as Vyas Infotech Private Limited, ISO 9001:2000, 14001 Certified IT Solution Provider Company based at Ahmedabad, India. Though we are new at Getafreelancer, we are experienced in this field. We cater our services primarily in the field of Web Based Solutions, CD Presentations, Print Ads, Corporate Identity, Software development and SEO. We have experienced team of Programmers and Designers; their In-Depth knowledge about the subject gives us an edge to provide 100% satisfaction to our customers. We would be happy to get associated with you for this project. Also visit http://www.vyasildemo.com We are committed to provide 100% satisfaction to our customers. Do visit http://www.vyasil.com and also visit: http://www.vyasildemo.com/designportfolio We are looking forward to this as a good business relationship. We are waiting for the positive response from your side. Thanks and Regards, Kanhai Patel

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950

15 days

06-24-2005 11:39 EDT

Plz check PMB

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780

20 days

07-03-2005 03:59 EDT

We will doing all that you want (and more... :-))). Quickly, Professional, Quality - our answer you and your organization. There are questions?

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1000

35 days

06-24-2005 06:31 EDT

Dear Sir/ Madam, We got extremely interested in the project proposed by you. We are an IT company specializing in web technologies and programming. Our specialists are ready to start working on the required system straight away. Our managers will keep you informed of the project progress until the work is completed. We are available via any means of communication. At the moment our analysts have a number of questions to be clarified to outline a complete plan and make a detailed proposal. Please, contact us via PMB for further discussion. Looking forward to your reply, Nidle Inc.

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900

20 days

06-24-2005 01:01 EDT

Our bid is for really very high quality work for your web telephone callback system that will be made to be upgradable in case you need some upgrades in future. We will always be available for upgrades. Our bid includes six week free technical support. We will offer full assistance in getting the website running on your server. Our job will not be over before that. W WE WILL DELIVER PRODUCT EXACLTY ACCORDING TO YOUR SPECIFICATIONS? We will keep you updated about the progress of your project by hosting it on our web server. Thus you can always view and test your projects progress. This will enable us also to get your timely feedback and thus we will be able to deliver exactly what you need and that too on time!!. Also please let us know if further clarification is due on our part regarding our bid. We will be be more than pleased to hear back from you We have experts in ASP.NET -- VB.NET -- C# -- MS-SQL -- Access -- PHP -- MySQL -- Java -- JSP -- PERL -- Cold Fusion etc. We look forward to a great association with you... Plz give me a chance to show my quality expertise. Regards, ADMIN Seven Applications Plz review our portfolio: You can see our work at www.sevenapps.com Our Clients: www.parkingaccess.com www.reflectx.com www.firstdigitaldata.com www.singhvijewels.com www.urbanchat.com www.pettshirt.com www.tshirtsafari.com

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1000

40 days

06-24-2005 07:02 EDT

Hello sir, I understand your requirements. i would like to say you that we are still working for the same kind of project. we are making the clone of allopass.com and also can develop this project but the price for this work will be higher than the bid. if you are ready to increase the budget we can talk further.

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1000

18 days

06-25-2005 06:05 EDT

please see pmb for details

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500

30 days

07-11-2005 23:02 EDT

Dear Customers, IM Technologies involved in developing products and giving service for the leading service providers. Our team is expertise in Microsoft Technologies. We will give you a cost effective solution on time using Microsoft Technologies and we are following Six Sigma Process for the software development. We are using six sigma tools like TPM, SIPOC, QFD etc., We have taken up projects of this type and have excelled in it. We have vast experience in Desktop and web based application development on platforms ranging from VB, .net, ASP, SQL Server etc. • Inventory and Billing system Demo: http://savefile.com/files/7303928 • DBScheduler Demo (MS.Net) Demo: http://savefile.com/files/7303928 • E-Commers Web site demo Demo: http://www.savefile.com/files/2610125 • Laboratory management system Demo: http://www.savefile.com/files/4370889 • MortgageLeader Demo: http://webzoneinteractive.com/lms/aspx/

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850

20 days

06-24-2005 03:42 EDT

(No Feedback Yet)

Time is money and expectations are high. We deliver exceptional talent in design concept, strategy development and digital implementation. We balance efficiency and affordability for visual excellence

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900

30 days

06-24-2005 10:21 EDT

(No Feedback Yet)

Hello Sir, I go through very well your specification that you have been specified over here. We grab your idea and surely give you the call back application as per your needs. Please open PMB for further discussions and there I can deliver give you my details. Best Regards, Admin AartGem Solutions

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1000

25 days

06-29-2005 07:13 EDT

(No Feedback Yet)

Hello, I have wide area experience in open source technology like php/c++/linux/so files/fusebox AND WINDOW based ASP,COM,DCOM,MTS,VB,VC++,.NET. Beside this i have exp. development of the IVR and VOIP System. Please forward me your mail ID so i can forward you project proposal according your current requirement. SG

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600

30 days

07-12-2005 04:03 EDT

(No Feedback Yet)

Hi, We have a php team that have developed clones of site like alibaba, ebay, getafreelancer, jobsite and many more. They have also develpped a WAP and WEB based site. We can give you demo of all the sites on our servers if you are interested. We are waiting for your response. Thanks and Regards, Kanhai

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1000

30 days

07-13-2005 19:07 EDT

(No Feedback Yet)

We have our own products in linux based LAN telephony.Also we have experience in streaming media projects.But we feel the development cost incurred will be more than the specified .Anyway we welcome an open discussion. Also we like to introduce ourselves as we are embedded solution providers to defence and aerospace segments in India.

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