Project Detail

Call Center Market Research

Call Center Market Research is project number 146902
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Status:

Selected Providers: NadiaTariq

Budget: $30-100

Created: 05/21/2007 at 15:39 EDT

Bid Count: 4

Average Bid:
$ 98

05/23/2007 at 15:39 EDT

Project Creator: eboudrot
Employer Rating: (No Feedback Yet)

Description

The end deliverable of this project is market research regarding cost per call for call centers.

Ultimately, I am looking for the cost benchmarks for the industry. The following article is at the core of what I am looking for

http://multichannelmerchant.com/opsandfulfillment/contact_center_advisor/cost_percall/

Requirements
-The research will site data for reference
-The research will be in a structured form (Ideally a word document and a synthesized PowerPoint).
-The research will compare call center cost per call
-The research will translate cost per call into a per second rate and compare across 30, 60,90 and 120 seconds
-The research will provide cost per call for different industries and compare and contrast
-The research will compare at a high level what the cost of different modalities are (Phone, web self service, IVR, other)
-The research will focus on the QSR and retail industries (where data can be derived)

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Job Type

Research

See more: article, call, call center, compare, data, form, market, market research, project, rate, research, retail, site, translate, web, word, word document

Messages Posted:0

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PMB

100

3 days

05-21-2007 16:46 EDT

9.9272/10
(151 reviews)

Please check my reviews to see that I'm the person you can make the business with. Let's start right now. Thanks!

NadiaTariq

100

10 days

05-22-2007 02:19 EDT

10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10
(4 reviews)

HI,Please see pm for details.

warell

7 days

05-22-2007 06:31 EDT

10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10 10/10
(1 reviews)

Please check PM.Thanks!!!

rajnirp

100

5 days

05-22-2007 00:30 EDT

(No Feedback Yet)

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