Project Detail

Inbound Technical Support Process - 10 Agents Required  

Inbound Technical Support Process - 10 Agents Required is project number 515373
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Status:

Selected Providers: remote786

Budget: $250-750

Created: 09/25/2009 at 8:08 EDT

Bid Count: 23

Average Bid:
$ 447

09/28/2009 at 8:08 EDT

Project Creator: iwriteconsulting
Employer Rating: (No Feedback Yet)

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Description

We require a call center to answer Inbound Telephone Calls from United States for a computer manufacturer.

We currently require a 10 seater center based in Asia and needs to facilitate technical enquiries of the US customers. Support services are provided through the Information Technology Services (ITS) Help Desk unit. This support unit is committed to delivering quality customer service and technical assistance. The initial contract {p.3} state that the project is termed as 14 months on execution of services and satisfactory SLA terms the project can be extended to 3 years and so on.

SLA Terms: Estimated Call Volume: 700+ inbound calls a day: Where in every call notes should be noted in the CRM.

Average Handling Time: Allotted handling time is 8 minutes per each customer enquiry. An email should be sent every hour to ITS department for verification of the Average Handling Time.

Payment Details: Per Hour: 8$ - 24/7 Technical Support Queue: Daily Payments through Western Union, International Bank Transfers, GAF, and Cheques (Monthly).

Please bid if you are experienced center.
This project is a RUSH. The service provider will be decided within 24 hours.

Messages Posted:2 View project clarification board Post message on project clarification board

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250

4 days

09-26-2009 01:34 EDT

Hi. Please see PM. Thanks!

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750

30 days

09-25-2009 08:17 EDT

Hi, Please see PM for details. Thanks

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250

3 days

09-26-2009 01:17 EDT

Please check PM for details. Thanks. - Eric

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750

365 days

09-26-2009 00:49 EDT

Hi, Sir Please Check Your PM

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430

30 days

09-25-2009 08:28 EDT

We are a experienced team of technical support. Please consider us for this project. We will provide 100% assurance in quality and SLA.

help

 

500

28 days

09-26-2009 06:01 EDT

We have experience of working in Uk call centres. Please check my resume and PMB for more details. Regards Zahid

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250

1 day

09-26-2009 07:36 EDT

(No Feedback Yet)

Hi, this is Graydon Walker from ClearCallBPO. We are a full service call center with nearly 10 years of experience, offering nearshore locations in St. Kitts in the Caribbean and Guyana in South America. Our experienced English speaking agents are available on short notice to jump start your program. We offer leading edge call center technology: Inbound/Outbound, 100% call recording, IVR, ACD, monitoring, predictive dialer and more. I look forward to discussing your project in greater detail. Best Regards, Graydon Walker – ClearCallBPO

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540

10 days

09-25-2009 12:19 EDT

(No Feedback Yet)

We have trained agents with experience of 2 years or more in inbound/outbound call centres. The best quality is assured.

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250

1 day

09-25-2009 14:02 EDT

(No Feedback Yet)

Dear Sir We are a call center with more than 10 seats and can easily accomodate for your project. We agree with your rates $8 per hour. I remain at your disposal for any enquiry.

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750

30 days

09-25-2009 14:27 EDT

(No Feedback Yet)

See the PM.

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250

1 day

09-25-2009 14:36 EDT

(No Feedback Yet)

Hi, We are a call center that handles both inbound as well as outbound operation. We also handles technical chat support. We have seats available and we meet your business requirements. Your hourly payouts are acceptable. Please let me know details. Thank u

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750

7 days

09-25-2009 15:08 EDT

(No Feedback Yet)

Fusion BPO Services

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450

30 days

09-25-2009 16:23 EDT

(No Feedback Yet)

HI. I am ready to start please check my pm. thanks. prabu

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250

0 days

09-25-2009 18:22 EDT

(No Feedback Yet)

PLS CHECK PMB.. Regards SYNC

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750

1 day

09-26-2009 01:24 EDT

(No Feedback Yet)

Asmisoft Technologies is a young, generic and vibrant IT Services Company set up in the so called Silicon Valley of India i.e., Bangalore with prime objective of providing high quality, cost effective, efficient end-to-end IT Services to Domestic and International clients. We are a total solution provider, advanced technology development group. We bring a powerful combination of industry experience, state-of-the-art technology to our client base. Value to the Customers Asmisoft Technologies approaches your needs with professionalism, resourcefulness and a strong interest developing a long-term partnership. We strive to provide professional services that meet your needs with trust and integrity while meeting your expectations both in services and your budget.

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500

1 day

09-26-2009 01:30 EDT

(No Feedback Yet)

Dear Sir. I can start this. Thanks

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900

30 days

09-26-2009 05:09 EDT

(No Feedback Yet)

inbound call center

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250

1 day

09-26-2009 04:38 EDT

(No Feedback Yet)

we are the one you need

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250

14 days

09-26-2009 05:41 EDT

(No Feedback Yet)

I am interested I am a technical support for more than a year now. Time is just estimated, We can discuss this project.

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300

15 days

09-26-2009 07:26 EDT

(No Feedback Yet)

Plz check the PM

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250

5 days

09-26-2009 08:00 EDT

(No Feedback Yet)

We have a 100 seater set up running and in the business for few years now having experience we believe that we can take up this project and have it worked very sound as most of our reps are from US and UK with the best of an accent available.

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250

3 days

09-26-2009 08:06 EDT

(No Feedback Yet)

Hi, Please contact GLOBAL OUTSOURCING AGENCY to get your campaign handled the right way with min 94% quality check and delivered. We at GOA can provide the very best, experienced, and communication skills support executives/agents anytime out of our best teams selected and approved by number of large clients and we assure you that after working with GOA you will never wish to try out anyone else. We are a registered corp. in the State of New York with corporate bank accounts on and offshore of USA. We can provide quality with qty and best services you can get anywhere in the globe. We have vast experience in handling customer support from number of clients and I'm sure we will not disappoint you. PLEASE SEE PMB FOR DETAILS>>> Thanks! Regards, Steve Ryan GLOBAL OUTSOURCING AGENCY New York, USA/Pakistan/India/Phil/China

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400

15 days

09-26-2009 09:23 EDT

(No Feedback Yet)

I can provide excellent customer service since i am a Team leader for a financial account. i am hoping you'll put me on the list. thanks!

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