Service Providers/Payments
Can I receive payments outside of a project?
You can receive payments from other users via the "Transfer Reason: Other" and "Milestone Payment Reason: Other" options. This transfer method incurs a small fee to the receiver. No fees are charged to the sender.
How do I cancel a Milestone Payment?
- Log in to Freelancer.com.
- Click on "My Account" in the main menu.
- Click the "Payments & Account" button.
- Scroll down to “Incoming Milestone Payments”.
- Click “Cancel” under Actions on the payment you wish to cancel.
In what ways can you send me my earnings?
We currently send out payments via PayPal, Wire Transfer, Moneybookers and Freelancer.com debit cards. We plan to offer more options in the future.
Why is my withdrawal still in the pending status?
A withdrawal that shows Pending has not yet been processed. If this is your first withdrawal from your Freelancer.com account, there will be a delay of up to 15 days for security reasons. Otherwise, withdrawals are processed and sent on the Monday or Tuesday following the request. Withdrawal requests made on Monday or Tuesday will be sent the following week.
If your withdrawal status shows locked, it means we are currently processing your request. We will normally complete the process no later than Tuesday night.
Please do not re-submit a pending withdrawal request. If the second request will cause a negative balance, it will be denied. If you believe a withdrawal has been pending for an unusually long time, please submit a support ticket via the Online Help Desk.
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